Synergy
Danielle Kelsey
Project Specialist
Detroit,MI
Summary
Reliable business professional with experience in administrative roles and managing office operations. Effectively supports business leaders and teams with strong organizational and communication skills. Demonstrates consistently positive attitude and commitment to customer satisfaction to produce high-quality work.
Overview
9
9
years of professional experience
Work History
Special Assistant to Chief of Staff
Lansing School District
9 2021 - Current
- Managed distribution of over 2,000 gas cards and bus passes over a 9 month period.
- Contributed to positive office environment by maintaining professionalism, demonstrating strong interpersonal skills, and fostering collaboration among team members.
- Served as trusted point of contact for community members or other employees requiring assistance from senior leadership.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Rehabilitation Assistant
Hope Network
08.2019 - 04.2020
- Assisted in direct care and management of consumers across all age ranges with medical and behavioral issues as directed by treatment team
- Accompanied and actively supervised consumers in activities of daily living, appointments, and recreational activities, as well as providing transportation to these events as needed.
- Streamlined documentation processes, ensuring accurate and timely reporting of patient progress.
- Communicated between different healthcare fields to schedule various appointments, to order new supplies and prescriptions, and to pass along necessary information about consumers to appropriate professionals.
Home Health Aide
Wellsbrooke Premium Home Healthcare
05.2018 - 07.2019
- Traveled to clients' homes to complete healthcare services and promote continuity of care
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst healthcare team.
- Maintained clean and safe home environment for patients, reducing falls and accidents.
- Assisted patients with activities of daily living (ADL) and functional mobility to increase comfort and quality of life.
Document Processor
Lansing Community College
05.2015 - 05.2018
- Executed record filing system to improve document organization and management.
- Conducted thorough quality checks on completed documents, maintaining an exceptional level of accuracy and attention to detail.
- Completed research, compiled data, and assisted in webpage editing.
- Supported the onboarding of new employees by preparing their workstations, providing necessary materials, and assisting with training sessions.
Education
Some College - Nursing
Lansing Community College
Lansing 01.2012 - 11.2018
Skills
Office Administration
Complaint resolution
Verbal and written communication
Product and service knowledge
Data Entry
Fast Learner
Teamwork and Collaboration
Report Generation
Active Listening
Administrative tasks
Customer Service
Data Confidentiality
Microsoft Office Suite
Office Administration
Software
Timeline
Rehabilitation Assistant
Hope Network
08.2019 - 04.2020
Home Health Aide
Wellsbrooke Premium Home Healthcare
05.2018 - 07.2019
Document Processor
Lansing Community College
05.2015 - 05.2018
Some College - Nursing
Lansing Community College
01.2012 - 11.2018
Special Assistant to Chief of Staff
Lansing School District
9 2021 - Current