Danielle Kelsey
Project Specialist
Detroit,MI
Summary
Dedicated and professional, driven by a passion for delivering exceptional service and support. Outstanding communication skills and ability to connect with customers on a personal level. Actively listens and understands needs, consistently strives to find effective solutions and build strong relationships.
Overview
9
9
years of professional experience
17
17
years of post-secondary education
Work History
Special Assistant to Chief of Staff
Lansing School District
Lansing, Michigan
09.2021 - 07.2024
- Managed distribution of over 4,000 gas cards/bus passes over a 9-month period for 2 years.
- Managed monthly report of eligible individuals to receive transportation assistance
- Organized data into multiple spreadsheets to streamline data.
- Developed customized spreadsheets tailored to company needs for better tracking of expenses and budgeting purposes.
- Served as a trusted point of contact for community members or other employees requiring assistance from senior leadership
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel
- Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor
- Contributed to a positive office environment by maintaining professionalism, demonstrating strong interpersonal skills, and fostering collaboration among team members
Rehabilitation Assistant
Hope Network
Lansing, Michigan
08.2019 - 04.2020
- Assisted in direct care and management of 5 consumers across all age ranges with medical and behavioral issues as directed by treatment team
- Accompanied and actively supervised consumers in activities of daily living, appointments, and recreational activities, as well as providing transportation to these events as needed
- Managed medication administration for multiple residents, ensuring timely distribution according to prescribed dosages while maintaining accurate records of usage and refills needed.
- Streamlined documentation processes, ensuring accurate and timely reporting of patient progress
- Communicated between different healthcare fields to schedule various appointments, to order new supplies and prescriptions, and to pass along necessary information about consumers to appropriate professionals
Home Health Aide
Wellsbrooke Premium Home Healthcare
Lansing, Michigan
05.2018 - 07.2019
- Traveled to clients' homes to complete healthcare services and promote continuity of care
- Assisted clients with daily living activities, enhancing their independence and quality of life
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
Document Processor
Lansing Community College
Lansing, Michigan
05.2015 - 05.2018
- Executed record filing system to improve document organization and management
- Conducted thorough quality checks on completed documents, maintaining exceptional level of accuracy and attention to detail
- Completed research, compiled data, and assisted in web page editing
- Supported onboarding of new employees by preparing their workstations, providing necessary materials, and assisting with training sessions
Education
Some College - Nursing
Lansing Community College
Lansing, MI 05.2001 - 01.2018
Skills
- Administrative Support
- Conflict Resolution Skills
- Clear Communication Skills
- Product and service knowledge
- Accurate Data Entry
- Rapid Assimilation of Information
- Teamwork and Collaboration
- Data Report Creation
- Effective Listening
- Organizational Tasks
- Customer Interaction
- Confidential Information Protection
- Experienced with Microsoft Office Suite
- Meeting Facilitation
Timeline
Special Assistant to Chief of Staff
Lansing School District
09.2021 - 07.2024
Rehabilitation Assistant
Hope Network
08.2019 - 04.2020
Home Health Aide
Wellsbrooke Premium Home Healthcare
05.2018 - 07.2019
Document Processor
Lansing Community College
05.2015 - 05.2018
Some College - Nursing
Lansing Community College
05.2001 - 01.2018
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