Danielle King
Columbus,OH
Summary
Hello my name is Danielle King I have worked in many different fields and have a plethora of skills that I have learned form each job I have worked at. I have worked for many cleaning companies as well as warehouses but I can learn and do any job if i am trained. Streamlined audit processes by enhancing efficiency, ensuring regulatory compliance, and maintaining confidentiality. Excelled in fast-paced environments, significantly improving productivity and customer satisfaction across roles. Demonstrates exceptional root cause analysis and dispute resolution skills, contributing to a positive and productive work culture. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. I am committed to maintaining professional relationships and making sure the job is done efficiently and professionally.
Overview
9
9
years of professional experience
Work History
Supervisor over cleaning crew
Service Master Cleaning
Lancaster, Ohio
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
- Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
Cleaner
ABM Janitorial Services
Columbus, Ohio
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
cleaning
Scioto Services
columbus, Ohio
- Completed deep cleaning procedures such as wall washing and carpet shampooing.
- Administered routine cleaning and maintenance on various components of coating system.
- Sanitized high-traffic areas and equipment with approved cleaning supplies.
Auditor
Geodis- Wellness Pet
01.2024 - 03.2024
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
Picker
Geodis- Birkenstock
05.2023 - 12.2023
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
Picker 2
Boars Head Provisions Co
02.2019 - 04.2023
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Used RF scanners to track orders and verify accuracy.
- Verified proper labeling and identification on all orders before shipment.
- Developed strong relationships with coworkers through effective teamwork, contributing to a positive work environment that fostered high productivity levels.
- Followed safety protocols and procedures to minimize workplace accidents.
Collection Agent
Iqor Holdings
08.2017 - 11.2017
- Maintained accurate records of all collection activities, allowing for better tracking and analysis of performance metrics.
- Collaborated closely with other departments, ensuring seamless communication regarding delinquent accounts and payments received.
- Reconciled debtor accounts regularly by verifying payments made against outstanding balances as well as resolving discrepancies when necessary.
- Leveraged strong negotiation skills to secure favorable settlements from debtors while maintaining professional relationships throughout the process.
Customer Service Representative
Teleperformance
02.2015 - 08.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Associate of Science - Pharmacy Technician
Daymar College - Clarksville
Clarksville, TN02.2011
High School Diploma -
Beechcroft High School
Columbus, OH06.2007
Skills
- Financial records review
- Forklift operator
- Root Cause Analysis
- Audit Coordination
- Report Writing
- SOP Adherence
- Scanner operation
- Cycle Counts
- Production Optimization
- Quality Control
- Product Packaging
- Data Entry
- Report Generation
- Appointment Scheduling
- Paperwork Processing
- Data Collection
- Complaint resolution
- Dispute Resolution
- Account Auditing
- Delinquent account management
- Call Center Operations
- Performance Evaluation
- Team Building and Leadership
- Pallet Jack Operation
- Stacking pallets
- Walkie Ryder operator
Timeline
Auditor
Geodis- Wellness Pet
01.2024 - 03.2024
Picker
Geodis- Birkenstock
05.2023 - 12.2023
Picker 2
Boars Head Provisions Co
02.2019 - 04.2023
Collection Agent
Iqor Holdings
08.2017 - 11.2017
Customer Service Representative
Teleperformance
02.2015 - 08.2015
Associate of Science - Pharmacy Technician
Daymar College - Clarksville
High School Diploma -
Beechcroft High School
Supervisor over cleaning crew
Service Master Cleaning
Cleaner
ABM Janitorial Services
cleaning
Scioto Services