Danielle Kittenplan
High Performance Cooling & Refrigeration
Glen Oaks,NY
20
years of professional experience
Detail-oriented Dispatcher with expertise in schedule management, routing software, and customer service. Proven ability to prioritize calls and enhance communication, ensuring timely responses to client needs.
Work History
Dispatcher
5 Years 5 Months- Coordinated service schedules for technicians, ensuring timely response to customer requests.
- Implemented routing software to optimize delivery paths and reduce travel time for service calls.
- Developed communication strategies to enhance collaboration between field technicians and office staff.
Doctor's Assistant
1 Year 8 Months- Assisted physicians with patient examinations and treatments to enhance workflow efficiency.
- Assisted in maintaining patient records, ensuring accuracy and compliance with confidentiality regulations.
- Streamlined front desk operations, improving patient check-in processes for increased efficiency.
Emergency Medical Technician
4 Years 5 Months- Administered emergency medical care in high-pressure situations, ensuring patient stability during transport.
- Conducted thorough assessments of patients, documenting vital signs and medical histories accurately.
- Responded to emergency calls, providing critical care and support to patients in high-pressure situations.
- Administered first aid and advanced life support techniques, ensuring patient safety during transportation.
- Increased public trust in EMS services by maintaining a professional demeanor during interactions with patients, families, bystanders, and other healthcare professionals at all times.
Cashier
6 Years- Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
- Processed customer transactions with accuracy, ensuring smooth checkout experience.
- Maintained organized and clean checkout areas for optimal customer experience.
- Trained new cashiers on operational procedures and customer service standards.
- Monitored inventory levels and restocked items as needed to maintain optimal store presentation.
Education
High School Diploma
Skills
Routing software
Schedule management
Call prioritization
Data entry
Decision-making
Active listening
Customer service
Timeline
Dispatcher
High Performance Cooling & Refrigeration
03.2021 - CurrentRead More
Doctor's Assistant
Empire Stat
07.2018 - 03.2020Read More
Emergency Medical Technician
North Shore Ambulance & Oxygen
05.2013 - 10.2017Read More
Cashier
T.J. Maxx
07.2006 - 07.2012Read More
Queens Vocational & Technician High School
High School Diploma
Read More