STEVEN MISKIMON
Littleton,CO
Summary
Dispatcher and billing professional who supports transit and fleet operations through route updates, GPS monitoring, service recovery, and accurate records. Manages delays, missed trips, and customer questions with clear communication while keeping dispatch, invoicing, and reporting work on track.
Overview
28
28
years of professional experience
Work History
Dispatcher
Transdev
Denver, Colorado
01.2026 - Current
- Dispatched transit vehicles across Transdev service routes.
- Managed high call volume, ensuring accurate data entry for efficient dispatch operations.
- Relayed route updates to drivers through radio and phone communication.
- Monitored vehicles with GPS technology, providing real-time status updates to optimize route management.
- Facilitated service recovery during delays and missed trips, coordinating efforts to minimize passenger impact.
- Assisted passengers with schedule and route details.
- Reported incidents and safety concerns to operations leaders.
- Used computer systems to locate addresses and calculate estimated arrival times.
Office Manager
A Perfect Delivery
06.2025 - 10.2025
- Coordinated scheduling and logistics for internal meetings and external events, enhancing collaboration and communication across teams.
- Developed and implemented office policies that streamlined workflows and increased operational effectiveness.
- Provided exceptional customer service, resolving client inquiries and concerns promptly via phone calls or email correspondence, fostering positive client relationships.
- Maintained accurate financial records by reconciling accounts receivable transactions regularly to ensure balanced budgets.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
Dispatcher, Billing Clerk
GPXpress
11.2023 - 05.2025
- Directed dispatching, routing, and tracking of fleet vehicles.
- Scheduled deliveries and pickups, providing customers with timely updates.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Monitored flow of paperwork and directed information to appropriate departments.
- Executed billing tasks including invoicing, clearing remittances, and issuing past due reports to maintain accurate financial records.
- Provided customers with quotes on services.
- Assisted local office with IT issues, facilitating smooth operations and minimizing disruptions.
Routing Administrator
Forward Air Final Mile
08.2023 - 10.2023
- Coordinated deliveries and resolved issues for internal and external customers to improve service reliability.
- Implemented customer feedback system, leading to improved service delivery and client satisfaction.
- Established computer and printer setups to ensure operational readiness and support seamless workflow.
- Maintained personnel records and updated internal databases to enhance document management efficiency.
Dispatcher, Billing Clerk/ Acting Station Manager
GPXpress / Lykes Cartage
01.2015 - 07.2023
- Managed daily operations at Lykes Cartage, ensuring seamless transition during acquisition by GPXpress.
- Coordinated dispatch of routes and logistics for pickups and deliveries to optimize service efficiency.
- Generated reports to track deliveries, maintain proper records, documentations, invoicing (billing).
- Resolved customer conflicts through effective communication and problem-solving to enhance satisfaction.
- Performed duties outlined in previous roles at GPXpress
Router, Dispatcher
Waste Management
10.2013 - 01.2015
- Reconfigured residential route schedules in Phoenix to enhance operational efficiency.
- Maximized efficiency in roll off container routes to optimize resource utilization. in roll off container routes despite limited drivers.
- Maintained accurate records of all dispatch calls, ensuring accountability to enable thorough incident reviews.
- Coordinated multiple sites concurrently, met strict deadlines and ensured high-quality work standards.
- Effectively managed high stress situations while maintaining professionalism
Dispatcher, Freight Handler
CEVA Logistics Inc., Eagle Global Logistics
07.1998 - 06.2012
- Dispatched air freight for 25+ fleet vehicles across Denver Metro, Colorado Springs, and Northern Colorado.
- Optimized routing for shipments, ensuring timely delivery for airline flights and LTL agents.
- Handled inbound and outbound cargo, maintaining and clearing OS&D for efficient operations.
Education
Associate of Science - Information Technology
Westwood College of Technology
Denver, CO06-2015
Skills
- Microsoft Office Suite
- Dispatch operations
- Routing software
- GPS tracking
- Route management
References
- Kellie, McKinzie, 720-837-5523
- Robert, Bronson, 303-912-0489
- Rodney, Bailey, 303-506-4707
Timeline
Dispatcher
Transdev
01.2026 - Current
Office Manager
A Perfect Delivery
06.2025 - 10.2025
Dispatcher, Billing Clerk
GPXpress
11.2023 - 05.2025
Routing Administrator
Forward Air Final Mile
08.2023 - 10.2023
Dispatcher, Billing Clerk/ Acting Station Manager
GPXpress / Lykes Cartage
01.2015 - 07.2023
Router, Dispatcher
Waste Management
10.2013 - 01.2015
Dispatcher, Freight Handler
CEVA Logistics Inc., Eagle Global Logistics
07.1998 - 06.2012
Associate of Science - Information Technology
Westwood College of Technology