BRIAN SCOTT
Las Vegas,NV
Summary
Dynamic hospitality, retail, and security operations professional with four years of leadership experience in fast-paced environments. Proven ability to enhance team performance through effective communication, strategic scheduling, and hands-on support during peak periods. Expertise in inventory management, guest and client service coordination, and developing targeted training programs to address skill gaps. Strong technical skills in software and web development complement a commitment to operational efficiency, risk mitigation, and the delivery of exceptional service while fostering a positive customer and team experience.
Overview
4
4
years of professional experience
Work History
Dispatcher
Reliance Security | Sorsen Inc.
Las Vegas, NV
01.2026 - Current
- Monitored security systems and responded to alerts to ensure safety and security of premises.
- Maintained accurate logs of all communications and incidents for record-keeping purposes.
- Analyzed incident reports to identify trends and recommend improvements in security measures.
- Ensured compliance with regulatory requirements by conducting regular audits of safety protocols.
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
- Maintained accurate records of dispatched calls, ensuring timely follow-up on pending issues and seamless shift transitions.
Dispatch/Operation Manager
McCray Global Protection
Las Vegas, Nevada
06.2025 - 12.2025
- Coordinated daily security and dispatch operations, including personnel supervision across multiple sites, real-time deployment coordination, client service support, resolution of escalated operational issues, and monitoring staffing levels to maintain service efficiency. Assisted field personnel as needed during peak operational periods and special assignments.
- Managed scheduling and operational resources, monitoring coverage requirements and projecting staffing needs based on demand trends. Updated deployment records, maintained communication logs, and supported opening and closing operational procedures, reporting, and system checks.
- Oversaw training initiatives for personnel, providing instruction on standard and advanced operational procedures. Conducted targeted training sessions to address performance gaps, supported the onboarding of new staff, and ensured adherence to service and compliance standards.
Shift Lead/Student Manager
Aramark Collegiate Hospitality
Fayetteville, North Carolina
10.2024 - 05.2025
- Coordinated daily food service operations, including supervision of front-of-house staff, coordination of guest services, resolution of escalated guest inquiries, and analysis of sales levels and productivity efforts. Assisted staff as needed during peak meal periods and special events.
- Managed inventory, monitoring supply levels, and projecting needs based on consumption trends. Received and processed inventory shipments and updated records. Performed opening and closing procedures, end-of-day revenue balancing, and light equipment maintenance.
- Conducted banquet operations, including food service, guest relations, troubleshooting, and staff supervision, assisting staff as required. Completed post-event breakdowns and hygienic services. Trained all staff in basic and advanced job responsibilities, conducting specialized training events as needed.
Training Manager
Red Lobster
Fayetteville, North Carolina
01.2024 - 10.2024
- Identified training needs by assessing individual and team skill gaps, submitted recommendations for action to leadership, and designed training curriculum upon approval. Trained all staff in new and advanced responsibilities and monitored outcomes.
- Escorted and seated guests in the dining area, arranging accommodations and managing waitlists, reservations, and private dining events. Addressed guest concerns and complaints, monitored dining area operations, and coordinated support with front-of-house staff to ensure efficient service.
- Recorded food and beverage orders and delivered them to the kitchen, serving meals to tables once prepared. Prepared bills and completed payment transactions. Cleared and sanitized tables and dining areas between seatings, replenished table supplies, and delivered used dishes and silverware for sanitization.
Associate Minister
True Love Missionary Baptist Church
Las Vegas, NV
06.2025 - Current
- Delivered engaging sermons and teachings to diverse congregations.
- Facilitated community outreach programs, fostering strong relationships within the local community.
- Mentored youth ministry leaders, promoting spiritual growth and leadership skills.
- Collaborated with church leadership on strategic planning initiatives to enhance congregation engagement.
- Coordinated church events, ensuring seamless execution and participation from congregation members.
- Developed educational materials for spiritual development programs, enhancing member knowledge and involvement.
- Supported pastoral staff in administrative functions, improving operational efficiency within the church office.
Cafeteria Assistant
San Bernardino Unified School District
San Bernardino, California
08.2023 - 05.2024
- Assisted with meal preparation, presentation and service. Received and prepared food orders using approved portion sizes and arrangements; accommodated meal adjustments for diners with dietary restrictions.
- Cleaned and sanitized kitchen equipment, work areas and dining room. Separated and disposed of waste per school district protocol. Received and processed incoming inventory, including food products, dishes, utensils, equipment and PPE.
- Operated point-of-sale systems, determining charges, collecting payments and documenting subsidized meals.
Code Next Trainee
Google
Los Angeles, California
08.2022 - 05.2024
- Completed software development internship: performed concept design, planning and resource allocation in advance of project launches.
- Performed full-stack software and web development programming for personal and commercial applications; completed quality assurance testing and maintenance of applications and websites.
- Attended lectures and participated in workshops moderated by industry professionals related to subject matter instruction, skills development and career planning and networking.
Education
Associate of Applied Science - Political Science And Government
College of Southern Nevada
Las Vegas, Nevada, NV05-2028
High School Diploma -
Indian Springs High School
Las Vegas05-2024
Skills
- Food Handler Safety Training Certification (2025)
- Microsoft Office Suite
- Team Management
- Problem Solving
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Time management
- Problem-solving
- Customer relations
- Schedule management
- Dispatch coordination
- Schedule coordination
- Customer relationship management
Affiliations
Phi Beta Sigma Fraternity Inc.
100 Black Men of America
Timeline
Dispatcher
Reliance Security | Sorsen Inc.
01.2026 - Current
Dispatch/Operation Manager
McCray Global Protection
06.2025 - 12.2025
Associate Minister
True Love Missionary Baptist Church
06.2025 - Current
Shift Lead/Student Manager
Aramark Collegiate Hospitality
10.2024 - 05.2025
Training Manager
Red Lobster
01.2024 - 10.2024
Cafeteria Assistant
San Bernardino Unified School District
08.2023 - 05.2024
Code Next Trainee
Google
08.2022 - 05.2024
Associate of Applied Science - Political Science And Government
College of Southern Nevada
High School Diploma -
Indian Springs High School