Summary
Overview
Work History
Education
Skills
Timeline
Generic

VALERINA OJUKUTU-MACAULEY

Charlotte

Summary

Empathetic and detail-oriented professional with a background in accounting, administrative support, and client service. Skilled in managing confidential records, coordinating services, and supporting both internal teams and clients with professionalism. Demonstrates strong communication, adaptability, and a trauma-informed mindset. Seeking to contribute to a mission-driven organization as a Client Liaison in behavioral health services.

Overview

8
8
years of professional experience

Work History

Dispatcher

Couriernet
Charlotte
01.2023 - Current
  • Serve as the primary contact for field teams and clients, ensuring professional and timely coordination of services.
  • Maintain smooth operations by resolving service issues and communicating clearly across teams.
  • Use technology and scheduling tools to optimize workflow and support responsive service delivery.
  • Foster a collaborative environment that values communication, problem-solving, and empathy.
  • Led team of 3 dispatchers, fostering a collaborative environment and an increase in team efficiency.
  • Assessed and prioritized daily service requests from customers, maintaining structured workflows to minimize delays.

Staff Accountant

Thermaltek
Charlotte
01.2021 - 04.2022
  • Managed financial documentation and reconciliations to ensure accurate and compliant recordkeeping.
  • Handled communication with internal departments and external vendors, supporting timely issue resolution.
  • Processed sensitive transactions, demonstrating discretion and integrity.
  • Supported organizational efficiency by maintaining accurate records and implementing process improvements that decreased late reconciliations by 25%.
  • Assisted with onboarding and vendor communications, demonstrating client-facing support capabilities.
  • Assisted in month-end and quarter-end closures, contributing to a 15% reduction in closing time through efficient reconciliation.

Administrative Assistant

Mecklenburg County Register of Deeds
Charlotte
12.2018 - 12.2020
  • Provided frontline support to clients and staff in a public records setting.
  • Digitized and organized official documents with attention to detail and confidentiality.
  • Delivered high-quality service by addressing inquiries and facilitating efficient operations.
  • Maintained client records and supported internal documentation systems in alignment with compliance standards.

Accounts Payable Specialist

Walmart Home Office
Charlotte
01.2018 - 12.2018
  • Processed high volumes of financial documents, ensuring accuracy and timeliness.
  • Communicated directly with vendors and team members to resolve discrepancies and maintain service continuity.
  • Maintained confidential records with professionalism and regulatory compliance.
  • Resolved vendor disputes promptly, reducing outstanding issues by 25% and improving vendor satisfaction scores.

Education

Bachelor of Arts - Accounting And Finance

University of North Carolina At Charlotte
Charlotte, NC
12-2017

Skills

  • Client Communication & Support
  • Accounts Payable & Receivable
  • Dispute Resolution & Issue Escalation
  • Cash Management & Reconciliation
  • Intake, Scheduling & Referrals
  • Cross-Functional Team Collaboration
  • Research & Records Accuracy
  • Organizational & Time Management Skills
  • Conflict Resolution & Problem Solving
  • Microsoft Office Suite
  • Excel
  • QuickBooks
  • Compassionate, Inclusive, and Ethical Approach
  • Certify AP
  • Microsoft Dynamics GP
  • Client relationship management (CRM) tools familiarity
  • GPS Dispatch & Routing Platforms
  • Data Entry & Digital Filing Systems
  • Virtual Meeting Tools (Teams, Zoom)
  • Team leadership
  • Problem solving
  • Data entry
  • Multitasking and organization
  • Financial reconciliation
  • Closing tickets

Timeline

Dispatcher

Couriernet
01.2023 - Current

Staff Accountant

Thermaltek
01.2021 - 04.2022

Administrative Assistant

Mecklenburg County Register of Deeds
12.2018 - 12.2020

Accounts Payable Specialist

Walmart Home Office
01.2018 - 12.2018

Bachelor of Arts - Accounting And Finance

University of North Carolina At Charlotte

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