Danielle Kook
Wayne,NJ
Summary
Proven Nail Technician with a track record of enhancing customer satisfaction at Prose Nails, leveraging exceptional communication and customer service skills. Expert in maintaining hygiene standards and efficient under pressure, I excel in time management and attention to detail, driving repeat business and fostering customer loyalty.
Overview
5
5
years of professional experience
Work History
Nail Technician
Prose Nails
01.2023 - 05.2023
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
Sales Associate
Skyzone
03.2018 - 07.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise and memberships.
- Communicated well with customers to encourage repeat business in memberships.
- Managed sales, returns, exchanges and refunds in accordance with store policy.
Customer Service Cashier
Corrados'
04.2020 - 09.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor Of Business Administration - Finance
Montclair State University
Montclair, NJ05.2024
Skills
- Customer Service
- Time Management
- Working efficiently under pressure
- Great Communication
- Attention to detail
Timeline
Nail Technician
Prose Nails
01.2023 - 05.2023
Customer Service Cashier
Corrados'
04.2020 - 09.2020
Sales Associate
Skyzone
03.2018 - 07.2021
Bachelor Of Business Administration - Finance
Montclair State University
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