Danielle Kozloski
Fredericksburg,VA
Summary
Claims Adjuster with extensive experience in managing and resolving claims. Proven expertise in negotiation, investigation, and complex claims assessment. Recognized for fostering strong relationships with policyholders while minimizing company risk. Achievements include streamlined processes, enhanced productivity, and elevated customer satisfaction rates.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Claims Adjuster
National Interstate Insurance Company
Richfield, OH
09.2022 - Current
- Managed commercial auto liability claims for trucking and passenger vehicles, determining liability exposure and assigning reserve values.
- Processed catastrophic injury claims by gathering information to assess liability exposure and negotiate settlements.
- Evaluated damages and assessed liability in claims submissions to facilitate timely resolutions.
- Collaborated with defense counsel on litigation of complex commercial auto liability claims.
- Handled uninsured and underinsured personal and commercial liability claims through thorough investigations and negotiations.
- Conducted quality file reviews to ensure compliance with internal standards.
- Communicated with clients to gather essential documentation and provide updates on claim statuses.
- Drafted correspondence, including letters and memos, related to the claims process.
Realtor
Keller William Realty
Chantilly, VA
11.2020 - 09.2022
- Maintained client relationships through regular communication and support.
- Guided clients through property buying and selling processes.
- Conducted market analysis to determine property values.
- Negotiated contracts and terms for real estate transactions.
Litigation Examiner
James River Insurance Company
Richmond, VA
01.2018 - 09.2020
- Managed commercial auto liability claims by assessing liability exposure and assigning reserve values.
- Processed catastrophic injury claims, determining liability exposure and negotiating settlements within authority limits.
- Handled uninsured and underinsured personal liability claims, gathering information to evaluate exposure and appropriate values.
- Collaborated directly with counsel on litigation for commercial auto liability claims.
- Achieved superior quality rating of 94% in file handling and claims resolution, surpassing departmental goals.
- Negotiated fair settlements for policyholders while identifying fraudulent claims to minimize losses.
Business Analyst
GEICO Insurance
Chevy Chase, MD
06.2015 - 12.2017
- Reviewed claim processes and system applications using agile methodology to enhance efficiency.
- Analyzed large data sets to resolve complex issues effectively.
- Conducted business-specific research and compiled comprehensive reports and summaries.
- Engaged stakeholders to collect feedback for continuous improvement in processes and system design.
Litigation Examiner
GEICO Insurance
Chevy Chase, MD
11.2007 - 05.2015
- Managed litigation for personal and commercial auto liability claims in direct collaboration with counsel.
- Processed catastrophic injury claims by assessing liability exposure, determining appropriate value, and negotiating settlements within authority limits.
- Conducted quality reviews of case files to ensure compliance and accuracy.
- Delivered optimal service to policyholders while negotiating fair settlements and identifying fraudulent claims.
Education
Associate of Applied Science - Business Administration
Germanna Community College
Fredericksburg, VASkills
- Claims management and negotiation
- Customer service excellence
- Complex case resolution
Certification
- Senior Claims Law Associate Designation
- Yellow Belt Certified
- Licensed in FL, TX, NY, NC, DE
Timeline
Senior Claims Adjuster
National Interstate Insurance Company
09.2022 - Current
Realtor
Keller William Realty
11.2020 - 09.2022
Litigation Examiner
James River Insurance Company
01.2018 - 09.2020
Business Analyst
GEICO Insurance
06.2015 - 12.2017
Litigation Examiner
GEICO Insurance
11.2007 - 05.2015
Associate of Applied Science - Business Administration
Germanna Community College
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