Danielle Kuklewski
Pinal County Sheriff Office
Queen Creek
1
Certification
7
years of professional experience
Detention officer with direct jail operations experience supporting inmate accountability, unit security, and daily living needs. Conducts formal head counts, security checks, and daily cell searches to maintain order and identify risks early. Handles combative or noncompliant inmates, serves meals, passes out hygiene items, and transports inmates to medical appointments and court.
Work History
Detention officer
2 Years 3 Months- Control inmates that are combative/noncompliant
- Conduct security checks every 30 to 60 minutes to ensure safety and compliance
- Conduct security checks every 30 minutes to an hour
- Manage combative and noncompliant inmates to maintain order and security
- Serve breakfast, lunch and dinner
- Perform daily cell searches to prevent contraband and ensure inmate safety
- Conduct formal head counts
Detention Aide
2 Years 4 Months- Operate traffic throughout the jail
- Monitored security cameras to detect and respond to potential incidents
- Conduct inventory at the beginning and end of shift
- Handled incoming calls from public and PCSO staff to provide information and assistance
Customer Service Specialist
6 Months- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Streamlined processes for handling returns and exchanges, reducing resolution time significantly.
- Analyzed customer feedback to improve service delivery and enhance overall satisfaction.
- Trained and mentored new staff on products, policies, and customer interaction techniques.
- Collaborated with team members to maintain accurate inventory levels and product availability.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
Shift Leader
1 Year 9 Months- Processed customer orders efficiently
- Manage orders
- Make customers happy
- Balanced cash register at shift start and end
- Ensured customer satisfaction through attentive service
- Make food orders
Education
HVAC - EPA AND OSHA
High School - HVAC
Skills
Inmate head counts
Security rounds
Contraband search procedures
Inmate transport procedures
Incident reporting
Report writing
Court escort procedures
Shift briefing coordination
Combative inmate control
Security camera monitoring
Jail inventory control
Facility access control
Emergency response procedures
Use of force procedures
Search and restraint procedures
Cell extraction procedures
Correctional policy compliance
Defensive tactics certification
CPR certification
Certification
- CPR certfied
- AED certified
Timeline
Detention officer
Pinal County Sheriff Office
05.2024 - CurrentRead More
Detention Aide
Pinal County Sheriff Office
01.2022 - 05.2024Read More
Customer Service Specialist
Dicks Sporting Goods
07.2021 - 01.2022Read More
Shift Leader
Firehouse Subs San Tan Valley
10.2019 - 07.2021Read More
Genoa-Kingston High School & CUSD 424
High School from HVAC
Read More
UEI College
HVAC from EPA AND OSHA
Read More