Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Danielle Kvapil

Eau Claire,WI

Summary

Recent Business Management - Entrepreneurship graduate with 5+ years of experience in customer service, operations, and team leadership. Proven ability to manage budgets, analyze sales trends, optimize staffing and improve financial outcomes in fast-paced environments. Looking to transition into a management or office role to apply organizational and operational expertise.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Bar Manager

Playmakers Sports Bar
05.2025 - Current
  • Maintained high standards of customer service by creating special drink and cocktail offerings and providing effective recommendations for guests.
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, ensuring compliance with company policies and operational standards.
  • Develop and manage 10+ employee schedules, optimizing staff allocation for peak efficiency.
  • Utilize new POS systems to process sales, manage inventory, and generate detailed financial reports.
  • Support management with administrative duties, workflow improvements, and operational problem-solving.

Bar Service Specialist

The 410 Bar
07.2023 - Current
  • Delivered efficient, high-quality service in a fast-paced nightlife bar hosting events with 200+ guests, crafting cocktails with speed and accuracy.
  • Maintained professionalism and composure in a dynamic, high-pressure environment while ensuring compliance with alcohol service regulations.
  • Accurately handled cash, processed tabs, and managed opening/closing duties including inventory restocking.
  • Collaborated with security and staff to support crowd flow and event safety; assisted in training new bartenders and supporting team leadership.

Assistant Manager

Fosters Fireside
09.2021 - Current
  • Oversaw daily financial operations, including cash handling and POS reconciliation for $3K+ in daily transactions.
  • Tracked inventory levels and vendor orders to maintain cost-effective stock levels.
  • Led teams of 10+ employees, ensuring compliance with service standards and business policies.
  • Resolved customer concerns and operations issues, improving client satisfaction and retention.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Hospitality Specialist-Server

Stella Blues
08.2020 - 05.2025
  • Delivered exceptional customer service in a high-volume environment, increasing repeat business.
  • Upsold premium menu items and specials, contributing to consistent sales growth.
  • Collaborated with kitchen and management teams to ensure efficient service and quality control.
  • Utilized POS software to manage 5-10+ tabs, payments, and special orders accurately.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Shift Supervisor

Shoe Dept. Encore
08.2019 - 08.2020
  • Supervised store operations during solo shifts, including opening/closing procedures and cash management.
  • Conducted sales reporting and inventory audits to support regional merchandising strategy.
  • Enforced health and safety protocols, including COVID-19 compliance measures.
  • Trained and mentored new associated in store policy and customer service standards.
  • Handled over $5K+ daily in POS system transactions to ensure accurate cash flow.

Education

Minnesota State University Mankato
Mankato, MN

BBA - Business Management-Entrepreneurship

University of Wisconsin-Eau Claire
Eau Claire, WI
05.2023

Skills

  • Microsoft Excel (PivotTables and Basic Formulas)
  • QuickBooks (Basic experience)
  • Financial Reporting (POS Data Analysis)
  • Inventory and Cost Control
  • Sales Forecasting (based on trends and seasons)
  • ServSafe compliance
  • Customer Service and Communication
  • Team Leadership and Staff Scheduling
  • Cash Handling and Reconciliation
  • Foodservice management
  • FOH operations oversight

Certification

  • Learn2Serve Food Handler Certificate, ServSafe — Issued 07/12/2023
  • Bartender's License, Eau Claire WI — Issued 07/2023
  • Bartender’s License, Altoona WI — Issued 07/2025

Timeline

Bar Manager

Playmakers Sports Bar
05.2025 - Current

Bar Service Specialist

The 410 Bar
07.2023 - Current

Assistant Manager

Fosters Fireside
09.2021 - Current

Hospitality Specialist-Server

Stella Blues
08.2020 - 05.2025

Shift Supervisor

Shoe Dept. Encore
08.2019 - 08.2020

Minnesota State University Mankato

BBA - Business Management-Entrepreneurship

University of Wisconsin-Eau Claire

Similar Profiles

CREATE PROFILE