KAYLA BAILEY

• Own end-to-end inbound operations for an AR Sortable FC, accountable for safety, quality, cost, productivity, and customer promise across multiple departments and shifts.
• Lead and develop leaders of all levels; driving performance accountability, leadership growth, and execution consistency.
• Own labor planning and real-time execution, adjusting plans dynamically based on hour by hour changes.
• Drive continuous improvement through benchmarking, audits, deep dives, and standard work enhancements.
• Deliver data-driven performance narratives, clearly articulating drivers, risks, and corrective actions.
• Partner cross-functionally with HR, Safety, RME, and central programs to remove systemic barriers impacting cost, quality, and throughput.
• Support and execute network-level initiatives and pilots, ensuring adoption and providing structured feedback to upstream teams.
• Operate effectively in high-paced environments, balancing execution with long-term improvement.

• Visited other sites for (RIE) team, supporting peer sites through benchmarking, audits, and deep dives.
• Partnered with site leaders to standardize work, implement process improvements, and improve cost, quality, and capacity.
• Coached OM and AM leaders across sites, influencing outcomes without direct authority.

• Mentor and develop leaders through structured feedback, performance coaching, and readiness discussions.
• Support intern and early-career leader development through process improvement projects, SOP creation, and execution coaching.
• Participate in interview loops and talent calibration to strengthen leadership bench strength.

·OP, IC3, Atlas, Kibana, Workday

·Excel (PivotTables, formulas), SQL (basic queries), Tableau (if applicable)

· Process Tools: Standard Work Documentation, SOP creation, Kaizen facilitation, RIE tracking

· Project/Collaboration Tools: Microsoft Teams, Outlook, SharePoint

• Led operational teams to enhance productivity and streamline processes across multiple fulfillment centers.
• Implemented strategic initiatives to reduce operational costs while maintaining service quality and efficiency.
• Mentored and developed staff, fostering a culture of continuous improvement and high performance within the workforce.
• Analyzed performance metrics to identify trends, driving data-informed decisions for process enhancements.
• Developed training programs that improved employee engagement and reduced onboarding time for new hires.
• Oversaw compliance with safety regulations, ensuring a secure working environment for all team members.
• Managed resource allocation effectively, balancing workforce needs with operational demands during peak periods.
• Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
• Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
• Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.

• Streamlined order processing by coordinating with team members to enhance workflow efficiency.
• Maintained high standards of accuracy in inventory management, ensuring timely replenishment of stock.
• Assisted in training new staff on operational procedures and safety protocols for improved performance.
• Collaborated with cross-functional teams to identify process improvements, reducing delays in fulfillment operations.
• Utilized warehouse management systems to track shipments and manage logistics effectively.
• Monitored daily operational metrics, providing insights to leadership for strategic decision-making.
• Implemented best practices for quality control, enhancing product readiness and customer satisfaction rates.
• Developed training materials that improved onboarding processes and reduced ramp-up time for new hires.
• Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
• Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
• Identified and resolved process issues to drive optimal workflow and business growth.
• Conducted root cause analysis for recurring issues, leading to targeted corrective actions that effectively resolved problems.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.

• Own end-to-end inbound operations, accountable for safety, quality, cost, productivity, and customer promise across multiple departments and 400+ associates.
• Lead and develop leaders of multiple level, developed leaders to improve overall cost by up to 15% and improve ETI by 19%.
• Manage labor planning and real-time execution, adjusting plans dynamically based on freight mix, equipment availability, and attendance, reducing downtime by 10%.
• Drive continuous improvement through benchmarking, audits, deep dives, and standard work enhancements, increasing TID by 15% over 2 months.
• Deliver data-driven performance narratives including weekly dashboards and cost enabling actionable improvements across shifts.
• Partner cross-functionally with HR, Safety, RME, and central support to remove systemic barriers impacting cost, quality, and throughput.
• Support and execute network-level initiatives and RIE pilots across different sites, increasing throughput by 5–8% and standardizing best practices.
• Operate effectively in high-paced environments, balancing execution with long-term operational improvements.
• Tenure & Progression:
• Tier 1 – Aug 2019 to Sept 2020
• Process Assistant – Sept 2020 to Nov 2021
• Area Manager – Nov 2021 to Apr2024
• Operations Manager – Apr 2024 to Present