Danielle Lacey
Schaumburg,IL
Summary
HI! my name is Danielle, I have 9 years of experience working with customer service and bringing a bubbly, fun, safe environment wherever it is I am at. I love working and I love expanding my knowledg on whichever career, company, place I am with. I always make it into one of my biggest self accomplishments and things I am most fond and proud of!
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hostess
IHG Hotels & Resorts
11.2023 - 11.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Hostess
Grand Lux Cafe
05.2023 - 12.2023
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Teacher's Assistant
St William Catholic Church
10.2022 - 01.2023
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Worked with lead teacher to monitor class schedule and take attendance.
- Maintained safety and security by overseeing students in recess environments.
Education
GED -
GED Online
Chicago02-2025
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Customer service expertise
- Detail-oriented
- Interactive communication skills
- Hospitality service expertise
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Hostess
IHG Hotels & Resorts
11.2023 - 11.2024
Hostess
Grand Lux Cafe
05.2023 - 12.2023
Teacher's Assistant
St William Catholic Church
10.2022 - 01.2023
- ServSafe Food Handler Certification - National Restaurant Association.
GED -
GED Online
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