Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

DANIELLE LAGRAVE

ANAHEIM

Summary

Environmental science and policy student with 6 years of rich experience in the hospitality industry, excelling in leadership and team management roles. Demonstrates strong problem-solving and conflict resolution skills, with a proven track record in enhancing customer satisfaction and operational efficiency. Passionate about integrating sustainability planning into business operations, aiming to leverage research and data analysis skills to drive innovative solutions in future roles.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Lead Server/ Lead Bartender

Poppy & Seed
02.2024 - 03.2025
  • Directed nightly closures, fostering team unity and elevating service quality.
  • Managed hiring and training, building a unified and high-performing team.
  • Delivered outstanding guest service in Michelin-guided environment, boosting satisfaction.
  • Oversaw busy service periods, enhancing quality and operational efficiency.

Lead Server

The Fifth
08.2022 - 08.2023
  • Guided service team to elevate guest satisfaction through strategic training and teamwork.
  • Enhanced table turnover by optimizing service procedures, maintaining high dining standards.
  • Mentored staff, cultivating skills and collaboration for consistent service excellence.

Shift Lead/ Server/ Bartender

Yard House
02.2019 - 10.2022
  • Guided beer selection, boosting customer satisfaction and sales.
  • Led cross-training, maintaining high guest satisfaction.
  • Trained staff on premium beverages, enhancing service quality.

Education

Bachelor's Degree - Environmental Science and Policy

California State University
Long Beach, CA
05.2025

Associate Degree - undefined

Citrus College
Azusa, CA
06.2019

undefined

Mahidol University
12.2023

Skills

  • Leadership (Experienced)
  • Problem-solving (Experienced)
  • Customer Service (Experienced)
  • Team Management (Experienced)
  • Sustainability Planning
  • Conflict Resolution
  • Research Skills
  • Data Analysis

Certification

  • Business Law Certificate
  • California State University, Long Beach
  • Feb 2025 - Apr 2025

Timeline

Lead Server/ Lead Bartender

Poppy & Seed
02.2024 - 03.2025

Lead Server

The Fifth
08.2022 - 08.2023

Shift Lead/ Server/ Bartender

Yard House
02.2019 - 10.2022

Bachelor's Degree - Environmental Science and Policy

California State University

Associate Degree - undefined

Citrus College

undefined

Mahidol University

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DANIELLE LAGRAVE