Emani Peed
Newport News,VA
Summary
With many years of experience in customer service and hospitality, I’ve continuously demonstrated leadership and team coordination skills to enhance operational efficiency and client satisfaction. I am proficient in multitasking, problem-solving, and communication skills, with a focus on innovative service delivery and attention to detail. I’m fervently passionate about leveraging advanced skills to drive excellence in business settings, aiming to contribute to transformative customer care experiences.
Overview
4
4
years of professional experience
Work History
Team Lead , Hospitality
Chick-fil-A
Newport News, VA, United States
01.2019 - 01.2021
- Implemented strategic initiatives to elevate guest satisfaction and improve operational efficiency within hospitality team.
- Optimized workflows to ensure precise order fulfillment and reduce customer wait times.
- Provided mentorship to new hires, fostering skill development and accelerating their transition into the organization.
- Resolved customer issues efficiently to support seamless service delivery.
- Implemented strategic inventory controls to support waste reduction and maintain steady product supply.
- Led initiatives to optimize processes, achieving faster service and higher order precision, thereby elevating overall guest experience.
- Promoted a culture of teamwork and excellence aimed at driving continuous improvement in operational effectiveness.
Server, Cashier, Lead Hostess
The Twisted Crab
Newport News, VA, United States
01.2021 - 01.2023
- Cultivated positive guest experiences through consistent delivery of exceptional customer service.
- Directed efficient cash transaction processes to uphold financial integrity and transparency.
- Managed seating strategy to improve dining efficiency and enhance guest experience by reducing wait times.
- Assisted customers with diverse needs to provide prompt service and enjoyable dining experiences. Supported team members by effectively managing server, cashier, and hostess responsibilities.
- Fostered a collaborative team culture that enhanced the overall dining experience. Guided new hires through onboarding processes to promote effective integration into the restaurant's dynamic setting.
- Facilitated new hire onboarding and integration to enhance team cohesion and operational efficiency in a dynamic restaurant environment.
Assistant Manager
Little Caesar’s
Newport News, VA, United States
01.2023 - 2025
- Coordinated staff schedules to enhance team productivity and service delivery.
- Oversaw shift operations to enhance team efficiency and improve customer service standards.
- Implemented cleaning protocols to enhance the ambiance and ensure guest satisfaction.
- Managed resolution of customer complaints to foster loyalty and improve overall service quality.
- Assisted in managing inventory to support operational efficiency. Helped reduce food waste by utilizing an inventory tracking system. Contributed to improved customer satisfaction through staff training.
- Supported compliance with food safety standards through diligent monitoring of protocols. Assisted in cash handling processes to maintain precise financial records and minimize errors.
Education
High School Diploma -
Woodside High School
Newport News, VASkills
- Communication (Experienced)
- Customer Service (Expert)
- Hospitality (Expert)
- Multitasking (Experienced)
- Problem Solving (Experienced)
- Time Management (Experienced)
- Sales Techniques (Experienced)
- Attention to Detail (Experienced)
- Creativity (Experienced)
- Leadership (Experienced)
- Sales Management (Experienced)
- Emotional Intelligence (Experienced)
LANGUAGES
English (Highly proficient)
Timeline
Assistant Manager
Little Caesar’s
01.2023 - 2025
Server, Cashier, Lead Hostess
The Twisted Crab
01.2021 - 01.2023
Team Lead , Hospitality
Chick-fil-A
01.2019 - 01.2021
High School Diploma -
Woodside High School