Danielle Laing
Gardnerville,NV
Summary
Meticulous Underwriter eager to bring 10-year background in Customer Service. Successful in revamping policies and procedures to resolve discrepancies and prevent future recurrence. Team-oriented and adept in developing high-performing teams.
Motivated student pursuing degree in Science/Nursing. Possess strong critical thinking and analytical skills to maintain highest standards of quality assurance. Proven successful at working within team environments to achieve global business goals.
Would like to seek and maintain part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Underwriter
Platinum Specialty Underwriters
01.2019 - Current
- Identified portfolio risks resulting from client's underlying business practices, underwriting investigations or fraud exposure.
- Assisted Senior Underwriters by calculating group and individual renewal rates based on customers' background, industry and demographic information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Freight Coordinator
Landstar Transportation Logistics
03.2015 - 01.2019
- Negotiated and arranged transport of goods with shipping or freight companies.
- Entered shipping information into computer system and estimated freight and postal rates.
- Determined method of shipment and prepared bills of lading, invoices and other shipping documents
- Advised clients on transportation and payment methods.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
Customer Service Representative
Stem Cell Institute
08.2013 - 02.2015
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Educated customers about billing, payment processing and support policies and procedures.
Personal Banker
US Bank
12.2011 - 09.2014
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Promoted financial products by maintaining excellent service offering knowledge.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
Education
Associate of Science - CNA/Registered Nurse
Western Nevada College
Carson City, NV2024
High School Diploma -
Douglas High School
Minden, NV06.2010
Skills
- Desktop Underwriter
- Managing Multiple Priorities
- Influencing Business Growth
- Policy Renewals
- Production Goals
- Managing Risk
- Telephone Etiquette
- Customer Service
- Basic Life Support
- Recording Vital Signs
- Electronic Recordkeeping
Accomplishments
- Dean's List, 2022
- Assistant Cheer Coach for Pop Warner
- AYSO Soccer Coach
Timeline
Underwriter
Platinum Specialty Underwriters
01.2019 - Current
Freight Coordinator
Landstar Transportation Logistics
03.2015 - 01.2019
Customer Service Representative
Stem Cell Institute
08.2013 - 02.2015
Personal Banker
US Bank
12.2011 - 09.2014
Associate of Science - CNA/Registered Nurse
Western Nevada College
High School Diploma -
Douglas High School
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