Danielle Lambright
Hamilton
Summary
Proficient in providing exceptional customer service within the medical sector, addressing client inquiries with a commitment to professionalism. Skilled in order processing and interdepartmental coordination, ensuring timely fulfillment of client needs. Played a key role in mentoring new team members and enhancing service quality through collaboration with management on process improvements. Maintained high standards of call quality and order accuracy, reflecting strong communication and organizational abilities.
Overview
15
15
years of professional experience
Work History
Customer Service Representative II
Cencora besse medical
West Chester
07.2021 - Current
- Deliver top-tier customer service to medical professionals and institutions.
- Resolve client inquiries and issues with efficiency and professionalism.
- Process and track orders, coordinate with internal departments, and ensure timely delivery.
- Serve as a peer mentor and assist in onboarding and training new team members.
- Collaborate with leadership to identify process improvements and enhance service quality.
- Continuously meeting or exceeding call quality and order accuracy goals.
Manager
Jump and Jack
West Chester
10.2019 - 07.2021
- Created weekly staff schedules and managed shift coverage.
- Oversaw ordering and delivery logistics, ensuring proper stock levels.
- Handled all cash operations and reconciled register balances at close.
- Supervised team performance, ensuring high service and cleanliness standards.
- Addressed customer complaints professionally to ensure guest satisfaction.
- Managed and updated the facility’s social media accounts.
- Ensured completion of all maintenance and cleaning tasks.
Manager
Jolly’s Drive In
Hamilton
06.2010 - 10.2019
- Managed daily operations and supervised front-line staff to ensure timely and friendly service.
- Oversaw cash handling, deposits, and financial reconciliation.
- Opened and closed the store independently, securing the premises and preparing for business.
- Handled inventory and restocking of supplies.
- Ensured team compliance with daily task checklists and food safety protocols.
Warehouse employee/ Customer Service
Winsupply of Fairfield
Fairfield
06.2016 - 08.2019
- Received and processed delivery shipments, ensuring accuracy and timely stocking.
- Managed inventory through cycle counts and stock rotation to reduce waste and maintain organization.
- Provided excellent customer service in-person and via phone, assisting with order placement and inquiries.
- Maintained a clean and safe work environment through regular cleaning tasks.
Server / Bartender
Buffalo Wings and Rings
Fairfield
03.2017 - 05.2019
- Delivered prompt and friendly service to guests, enhancing the overall dining experience.
- Handled payment transactions and reconciled daily receipts.
- Trained and mentored new employees on service procedures and customer interaction.
- Prepared a variety of beverages and managed bar area cleanliness and inventory.
- Assisted in coordinating kitchen orders to ensure timely and accurate food delivery.
Education
Bachelor of Science - Early Childhood Education, Thematic Sequence in Child and Family Studies
Miami University
12.2020
Exercise Science Career Technical Program -
Hamilton High School
05.2014
Skills
- Microsoft Office
- Communication Skills
- Collaboration
- Adaptability
- Open Mindedness
- Willingness to Learn
- Customer service
- Time management
- Employee training
Timeline
Customer Service Representative II
Cencora besse medical
07.2021 - Current
Manager
Jump and Jack
10.2019 - 07.2021
Server / Bartender
Buffalo Wings and Rings
03.2017 - 05.2019
Warehouse employee/ Customer Service
Winsupply of Fairfield
06.2016 - 08.2019
Manager
Jolly’s Drive In
06.2010 - 10.2019
Bachelor of Science - Early Childhood Education, Thematic Sequence in Child and Family Studies
Miami University
Exercise Science Career Technical Program -
Hamilton High School