Tiffany Harris
Atlanta,GA
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Customer Service Representative II
D&A Consulting Service LLC Dba Get Insured
2023.09 - Current
- Developed and updated databases to handle customer data.
- Provided professional services and support in dynamic work environment.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Gained extensive knowledge in data entry, analysis and reporting.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Data Entry Clerk
M Jackson Transit Service LLC
2015.02 - Current
- Managed and organized documents for data entry tasks.
- Managed large-scale data migration projects, ensuring seamless transition between systems without loss of vital information.
- Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
- Supported various departments with ad hoc data entry requests, enabling them to make informed decisions based on accurate information.
- Facilitated smoother communication among departments by organizing shared digital files and creating easy-to-navigate folder structures.
- Completed data entry tasks with accuracy and efficiency.
Customer Service Representative II
VIMO Dba Get Insured
2021.07 - 2023.09
- Investigated and resolved accounting, service and delivery concerns.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Excellent communication skills, both verbal and written.
Customer Service Representative
ADT Security Systems
2019.09 - 2021.06
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Managed timely and effective replacement of damaged or missing products.
- Followed data entry protocols, rules and regulations.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
Education
Associate of Science - Business Management
University of Phoenix
Tempe, AZ11.2013
High School Diploma -
Lew High School
Gary, IN06.1993
Skills
- Account updating
- Understanding Customer Needs
- Relationship Building
- Remote Office Availability
- Problem-solving abilities
- 40 wpm Typing Speed
- Critical Thinking
- Microsoft Office
- Data Management
- Team building
- Bookkeeping
- Microsoft Excel
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Verified and entered check details at rate of 10 entries per hour.
Timeline
Customer Service Representative II
D&A Consulting Service LLC Dba Get Insured
2023.09 - Current
Customer Service Representative II
VIMO Dba Get Insured
2021.07 - 2023.09
Customer Service Representative
ADT Security Systems
2019.09 - 2021.06
Data Entry Clerk
M Jackson Transit Service LLC
2015.02 - Current
Associate of Science - Business Management
University of Phoenix
High School Diploma -
Lew High School
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