Danielle Lapiano
Fort Lauderdale,FL
Summary
Dynamic professional with extensive experience in customer relations and employee training at Cigar Republic USA. Proven track record in inventory control and marketing strategy, enhancing service quality and operational efficiency. Skilled in problem-solving and team leadership, consistently delivering exceptional results in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Head Bartender/Assistant Manager
Cigar Republic Usa
Fort Lauderdale, Florida
01.2024 - 08.2026
- Oversaw daily operations, ensuring workflow efficiency and service excellence.
- Developed training programs to enhance team skills and product knowledge.
- Coordinated marketing efforts to promote new products and events, increasing customer engagement.
- Processed cash transactions accurately at point of sale and for orders.
- Managed inventory levels to minimize waste and ensure stock availability.
- Crafted cocktails and served wine, draft, and bottled beer according to established recipes.
- Resolved customer complaints and disputes to foster satisfaction.
Bartender Shift Manager
Park and Ocean Restaurant
Fort Lauderdale, Florida
01.2017 - 12.2023
- Supervised bar operations, facilitating efficient service during peak shifts.
- Trained new bartenders on drink preparation and customer service standards, enhancing team readiness.
- Established standards for drink preparation and presentation that ensured high quality drinks served consistently throughout shifts.
- Provided exceptional customer service by addressing customer complaints promptly and efficiently.
- Managed inventory levels and ordered supplies to ensure uninterrupted stock availability.
- Ensured compliance with all relevant laws regarding sale and serving of alcoholic beverages.
- Maintained accurate records of daily transactions including cash register receipts, liquor inventories and sales reports.
- Planned special events such as promotions, happy hours, and live music nights to increase sales revenue.
- Supervised cleanliness of guest service areas before, during and after service.
Administrative Assistant
ADA Compliance Team Inc.
Pompano Beach, Florida
02.2018 - 12.2019
- Managed scheduling and coordination of team meetings and client consultations.
- Maintained electronic and hard copy filing systems, performed data entry, and coordinated meeting schedules and preparations.
- Provided administrative support through mailing, faxing, and scanning to facilitate efficient office operations.
- Prepared and organized documentation for compliance audits and reviews.
- Assisted in the development of training materials for staff on ADA regulations.
Administrative Assistant
Florida Interventional Pain Management
Wellington, Florida
02.2016 - 07.2018
- Organized electronic and hard copy filing system, executed data entry, and coordinated meeting schedules and preparations.
- Managed scheduling for team meetings, ensuring optimal participation and resource availability.
- Delivered administrative and clerical support by managing mailing, faxing, and scanning tasks.
- Coordinated office activities to support ADA compliance initiatives and team efficiency.
- Processed documentation related to ADA compliance, maintaining accurate records and files.
Teaching Research Assistant
New Mexico State University
Las Cruces, New Mexico
08.2014 - 01.2016
- Coordinated events and conferences, enhancing collaboration and knowledge sharing for department head and professors;
- Contributed to research projects, facilitating data collection and analysis to advance academic inquiries.
- Supported development of blackboard/canvas, improving course organization and accessibility for students;
- Evaluated student assignments for accuracy and understanding.
- Revised published literature for clarity and coherence.
Patient Care Technician
Memorial Medical Center, Intensive Care Unit
Las Cruces, New Mexico
05.2012 - 01.2016
- Entered doctor orders, labs, prescriptions, and x-ray results while delivering comprehensive patient care;
- Documented and communicated abnormalities to registered nurse to facilitate timely interventions.
- Obtained and documented vital signs and glucose levels to ensure accurate patient monitoring;
Public Health Research Intern
Fred Hutchinson Cancer Research Center
Seattle, Washington
06.2014 - 08.2014
- Assisted Dr. Shirley Beresford in conducting public health research projects, contributing to data collection and analysis.
- Managed research assignment to explore public health issues;
- Developed and designed scientific poster for competition, showcasing research findings;
Investigator
New Mexico Department of Health
Las Cruces, New Mexico
06.2013 - 09.2013
- Investigated Hepatitis C cases, including detailed case management for Saul Hernandez, ensuring thorough documentation and follow-up.
- Conducted thorough investigations into public health complaints and incidents.
- Conducted surveillance and follow-up investigations with infected clients, facilitating timely referrals and support.
- Collaborated with local agencies to address health-related concerns effectively.
- Analyzed data to identify trends in health issues across the community.
Education
Masters - Public Health
New Mexico State University
Las Cruces, New Mexico12-2016
Bachelors - Community Health
New Mexico State University
Las Cruces, New Mexico08-2014
Skills
- Event planning
- Event coordination
- Promotional events
- Client engagement
- Customer service
- Cash handling
- Inventory control
- Employee training
- Leadership
- Time management
- Problem solving
- Communication skills
Volunteer Experience
- Board of Directors/ Active Member, Mountainview Market Cooperative, 01/01/12, 01/01/16
- Treasurer, Eta Sigma Gamma, 01/01/14, 01/01/15
- Fred Hutchinson Cancer Research Center, Seattle, Washington, Dr. Shirley Beresford, Public Health Research Intern, 06/01/14, 08/01/14, Managed a research assignment., Developed and designed a scientific poster and competed in the competition.
- New Mexico Department of Health, Las Cruces, New Mexico, Saul Hernandez, Hepatitis C Investigation, 06/01/13, 09/01/13, Performed surveillance, investigation, referral and follow up face to face and on the phone with infected clients.
Awards
- Dean's List 3.7 GPA
- Eta Sigma Gamma Honor Society
- Phi Kappa Phi Honor Society
Timeline
Head Bartender/Assistant Manager
Cigar Republic Usa
01.2024 - 08.2026
Administrative Assistant
ADA Compliance Team Inc.
02.2018 - 12.2019
Bartender Shift Manager
Park and Ocean Restaurant
01.2017 - 12.2023
Administrative Assistant
Florida Interventional Pain Management
02.2016 - 07.2018
Teaching Research Assistant
New Mexico State University
08.2014 - 01.2016
Public Health Research Intern
Fred Hutchinson Cancer Research Center
06.2014 - 08.2014
Investigator
New Mexico Department of Health
06.2013 - 09.2013
Patient Care Technician
Memorial Medical Center, Intensive Care Unit
05.2012 - 01.2016
Masters - Public Health
New Mexico State University
Bachelors - Community Health
New Mexico State University