Summary
Overview
Work History
Education
Skills
Timeline
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Gretchen Gonzalez

Hennepin,IL

Summary

Driven Small Business Owner with excellent business acumen, creativity and leadership skills in the service industry. Talented at monitoring daily operations. Experienced in hiring, mentoring and training team to foster business growth. Emphasizes customer service and employee development as keys to success.

Overview

31
31
years of professional experience

Work History

Small Business Owner/Manager/Head Bartender

The Camden Bar And Lounge
La Salle, Illinois
01.2016 - Current
  • Found and secured business location.
  • Orchestrated renovation and design of build out.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions.
  • Manages day-to-day business operations.
  • Performs weekly payroll and maintains payroll information by calculating, collecting and entering data.
  • Remains up-to-date on current trends to research and implement new product.
  • Creates and monitors promotional approaches to increase sales and profit levels.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Manages bar inventory, restocks supplies and places orders for spirits, beer, wines and mixers.
  • Designs special drink and cocktail offerings on seasonal basis.
  • Supervises and trains staff on preparing and delivering drinks, handling money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Continues training and educating employees to understand new products and recipes.
  • Establishes and updates work schedules to account for changing staff levels and expected workloads.
  • Coordinates events with brand representatives to spotlight their product.
  • Performs event coordination for private parties, business meetings and formal engagements.
  • Offers friendly and efficient service to customers, handles challenging situations with ease.

Managing Partner

GHG Holdings
La Salle, Illinois
12.2015 - Current
  • Found and secured investment property.
  • Manages and maintains rental property from build-out stage through tenant selection.
  • Acts as liaison between company and tenant during length of lease.
  • Meets with city inspectors to ensure property is maintained at highest standard.
  • Receives monthly payments from tenants.
  • Handles tenant complaints promptly and appropriately, calling in repairmen and other support services.

Bartender and Trainer

Waterstreet Pub
Peru, IL
02.2012 - 05.2017
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Trained new bartenders on POS, drink preparation, menu and sanitation protocol.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Bartender Shift Manager

Cleo's Bar And Grill
Chicago, IL
06.1999 - 11.2011
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift and preparing cash drawers.
  • Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift.
  • Operated efficiently in high-volume setting to take food orders and prepare and serve drinks.
  • Cultivated warm relationships with regular customers.

Education

Bachelor of Arts - English Literature

Illinois State University
Normal, IL
05.1998

Associate of Arts - English Literature

College of DuPage
Glen Ellyn, IL
05.1995

Skills

  • New Business Launch
  • Proactive
  • Problem Anticipation and Resolution
  • Planning and Execution
  • Event Planning
  • Effective Leadership
  • Customer Satisfaction
  • Flexible and Adaptable
  • Square POS

Timeline

Small Business Owner/Manager/Head Bartender

The Camden Bar And Lounge
01.2016 - Current

Managing Partner

GHG Holdings
12.2015 - Current

Bartender and Trainer

Waterstreet Pub
02.2012 - 05.2017

Bartender Shift Manager

Cleo's Bar And Grill
06.1999 - 11.2011

Bachelor of Arts - English Literature

Illinois State University

Associate of Arts - English Literature

College of DuPage

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Gretchen Gonzalez