Danielle Lazar
Southeast Retina Center
Harlem,GA
5
years of professional experience
Healthcare professional with experience in medical scheduling and retina care. Skilled in patient communication, appointment coordination, insurance verification, medical records, and clinical testing. Organized, detail-oriented, and committed to providing excellent patient care and customer service.
Work History
Retina Technician
1 Year 6 Months- Prepared patients for retinal examinations and imaging procedures
- Collected visual acuity, pressure, and diagnostic test measurements
- Operated ophthalmic equipment for retinal imaging and screenings
Call Center Representative
11 Months- Managed inbound patient calls, scheduling appointments and directing clinical questions to appropriate oncology staff.
- Verified insurance details and updated demographic information in electronic medical records.
- Communicated appointment reminders, preparation instructions, and follow-up information with clear, professional tone.
- Routed urgent messages to nurses and providers while maintaining HIPAA-compliant documentation.
Call Center Representative
2 Years 1 Month- Coordinated referrals, insurance verifications and patient records to support timely patient care.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Coordinated patient appointments across multiple providers, balancing availability, urgency, and scheduling preferences.
Education
High School Diploma
Skills
Attention to detail
Customer service
Works Well Under Pressure
Multitasking and organization
Data entry
Insurance verification
Timeline
Retina Technician
Southeast Retina Center
02.2020 - 08.2021Read More
Call Center Representative
AO Multispecialty Clinic
03.2019 - 02.2020Read More
Call Center Representative
Augusta Ear Nose & Throat Specialists
09.2016 - 10.2018Read More
Wando High School
High School Diploma
Read More