Michelle M. Espinoza
San Tan Valley,AZ
Summary
Certified Ophthalmic professional with strong expertise in patient care, diagnostic testing, and clinical procedures. Adept at collaborating with medical teams to ensure optimal patient outcomes. Reliable, adaptable, and results-driven with focus on precision and patient satisfaction. Skilled in maintaining high standards in fast-paced environments.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Technician Team Lead Retina
Southwestern Eye Center
09.2012 - Current
- Supervising 15 employees
- Responsible for starting IV's for Fluorescein angiogram dye, including preparing and drawing up of syringe
- Performs blood pressure
- Orders and maintains inventory of photography supplies
- Remain current on ophthalmic photography technologies and techniques
- Prepare patients for injections, Consents and Prior authorization
- Prepared for surgical procedures and arranged sterile set- up of instrument table according to established procedures
- Reviewed patient charts for accuracy in charting and coding
- Managing technician training and certifications
- Managing call outs and schedules of employees and multiple physicians
- Managing ordering supplies and inventory
- Managing timecards, editing, PTO and traveling
- Managing inventory each month according to deadlines
- Ophthalmic Scribe Certified 2015
- Lead Technician Certified 2021
- CPR Certified
- Certified Ophthalmic Assistant/Ophthalmic Photographer/ Fluorescein Angiographer
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Sales Associate Lead
Bath and Body works
11.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Certified Ophthalmic Assistant
Retinal Consultants of Arizona
05.2016 - 04.2017
- Performing as Retinal photographer for high demand Physicians up to 140 patients in a day clinic
- Responsible for running laser clinic days with assisting the MD with Focal lasers, Indirect lasers and PRP lasers, setting up and breaking down lasers as needed
- Assisting and preparing patients for injections including drawing up proper medication
- Excellent organizational skills and multi-tasking responsibilities
- Trained other staff as photographer and procedure persons
- OCT camera knowledge are Heidelberg, OCT A Zeiss, Cirrus, Optos and Opto View
- Fluorescein camera knowledge, Zeiss and Canon
- Ophthalmic Scribe Certified
- CPR Certified
- Conducted visual field testing for early detection of glaucoma, enabling timely intervention and treatment.
- Maintained a clean and organized workspace, ensuring compliance with infection control standards.
Designer Stylist
Ulta Salon and Cosmetics
01.2010 - 01.2014
- Performed precision haircare according to the client’s needs
- Excellent customer care service including making appointments and assisting in cosmetics
- Developed innovative design concepts for improved brand recognition and customer engagement.
- Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
- Presented creative solutions to client challenges, resulting in high levels of client satisfaction and repeat business opportunities.
Ophthalmic Assistant
Chung and Associates
01.2011 - 01.2012
- Pretesting for Exams include Visual Acuity, Tonometry, Visual Fields Testing, Instilling dilation drops, teaching insertion and care of contact lenses
- Trained new ophthalmic assistants on proper techniques for conducting examinations, resulting in a more efficient clinical staff overall.
- Maintained compliance with HIPAA regulations regarding patient privacy while handling sensitive medical information daily.
- Operated and maintained ophthalmic equipment in alignment with safety procedures.
License Cosmetologist/Booth Renter
Diva's Hair Studio
01.2003 - 01.2010
- Independently worked and maintained excellent client care
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Maintained client treatment records and designed long-term care programs for return customers.
- Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
Education
No Degree - Certified Ophthalmic Assistant And Scribe
JCAHPO Independant Study
St. Paul. MN04-2013
High School Diploma -
Yuma High School
Yuma, AZ05-1999
Skills
- Decision-making
- Customer service
- Team leadership
- Problem-solving
- Attention to detail
Certification
- COA - Certified Ophthalmic Assistant
- OSC - Ophthalmic Scribe Certified
Timeline
Sales Associate Lead
Bath and Body works
11.2021 - Current
Certified Ophthalmic Assistant
Retinal Consultants of Arizona
05.2016 - 04.2017
Technician Team Lead Retina
Southwestern Eye Center
09.2012 - Current
Ophthalmic Assistant
Chung and Associates
01.2011 - 01.2012
Designer Stylist
Ulta Salon and Cosmetics
01.2010 - 01.2014
License Cosmetologist/Booth Renter
Diva's Hair Studio
01.2003 - 01.2010
No Degree - Certified Ophthalmic Assistant And Scribe
JCAHPO Independant Study
High School Diploma -
Yuma High School
Similar Profiles
Rebecca Ann KakarRebecca Ann Kakar
Surgery Coordinator at Southwestern Eye CenterSurgery Coordinator at Southwestern Eye Center
Elizabeth ColemanElizabeth Coleman
Medical-office-administrative-assistant at Southwestern Eye CenterMedical-office-administrative-assistant at Southwestern Eye Center
Haley HuxfordHaley Huxford
Ophthalmic Assistant at Southwestern Eye CenterOphthalmic Assistant at Southwestern Eye Center