Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Erica Redthunder

Battleground,Washington

Summary

Patient-oriented Ophthalmic Technician with 14 year background performing diagnostic testing and patient administrative tasks. Adept at taking patient medical histories and providing chairside assistance to 4 optometrists within busy eye care practice. Welcoming and supportive with ability to provide patient services to over 8-10 patients each day.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Retina Technician

EyeHealth Northwest
12.2023 - Current
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Optimized system performance thorough testing and analysis.

Optician/special Testing.

Watters Vision Care
01.2023 - 08.2023
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.

Surgical Technician

K2 Vision
01.2021 - 03.2022
  • Gathered and set up equipment, tools and supplies and arrange instruments according to surgeons' preferences or instruction.
  • Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
  • Performed and documented pre-surgery and post-surgery sponge, instrument, and needle count.
  • Operated, adjusted, and monitored diagnostic equipment and other machines used during procedures.
  • Used sutures, staples, clips and other tools
  • Sterilized instruments and disposed of medical supplies and waste following OSHA guidelines.
  • Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories and organizing surgical tools.
  • Selected and purchased equipment for surgical procedures.
  • Worked with vendors for speedy procurement of services and equipment.
  • Sterilized instruments and equipment for specific procedures and arranged for surgeons.
  • Handled numerous sanitization tasks for surgical sites by cleaning and sterilizing, maintaining supply inventories and organizing items effectively.

Ophthalmic Technician

King LASIK
06.2016 - 03.2022
  • Triaged phone calls from patients and outside contacts and handled in order of importance.
  • Applied eye medications and drops to dilate pupils in preparation for examinations.
  • Reviewed inventory levels to check medications and other materials, placed orders and restocked supplies to meet forecasted needs.
  • Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
  • Directed patients to exam rooms for initial evaluations and intake, including history, medication and symptom documentation, to aide physicians with carrying out efficient appointments.

Ophthalmic Technician

Master Eye Associates
03.2012 - 10.2019
  • Measured and recorded visual acuity and color vision testing.
  • Triaged phone calls from patients and outside contacts and handled in order of importance.
  • Instructed patient in care of use of various types of contact lenses, demonstrating insertion, removal and cleaning.
  • Worked well with patients, staff and manufacturer representatives to carry out successful office- and patient-related work each day.
  • Assessed patients for eye issues and checked visual acuity, color plates and papillary function.
  • Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
  • Identified issues during preliminary exam and addressed concerns with physician.

Education

High School Diploma -

Battleground
06.2004

Skills

  • Manual refractions
  • Laster surgery assistance
  • Appointment Scheduling
  • Surgical care
  • Chart documentation
  • Customer service abilities
  • Physician support
  • Works Well Under Pressure

Certification

Basic life support certified

Phlebotomist certified

Timeline

Retina Technician

EyeHealth Northwest
12.2023 - Current

Optician/special Testing.

Watters Vision Care
01.2023 - 08.2023

Surgical Technician

K2 Vision
01.2021 - 03.2022

Ophthalmic Technician

King LASIK
06.2016 - 03.2022

Ophthalmic Technician

Master Eye Associates
03.2012 - 10.2019

High School Diploma -

Battleground

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Erica Redthunder