Erica Redthunder
Battleground,Washington
Summary
Patient-oriented Ophthalmic Technician with 14 year background performing diagnostic testing and patient administrative tasks. Adept at taking patient medical histories and providing chairside assistance to 4 optometrists within busy eye care practice. Welcoming and supportive with ability to provide patient services to over 8-10 patients each day.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Retina Technician
EyeHealth Northwest
Portland, OR
12.2023 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance thorough testing and analysis.
Optician/special Testing.
Watters Vision Care
01.2023 - 08.2023
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
Surgical Technician
K2 Vision
Vancouver, Washington
01.2021 - 03.2022
- Gathered and set up equipment, tools and supplies and arrange instruments according to surgeons' preferences or instruction.
- Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
- Performed and documented pre-surgery and post-surgery sponge, instrument, and needle count.
- Operated, adjusted, and monitored diagnostic equipment and other machines used during procedures.
- Used sutures, staples, clips and other tools
- Sterilized instruments and disposed of medical supplies and waste following OSHA guidelines.
- Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories and organizing surgical tools.
- Selected and purchased equipment for surgical procedures.
- Worked with vendors for speedy procurement of services and equipment.
- Sterilized instruments and equipment for specific procedures and arranged for surgeons.
- Handled numerous sanitization tasks for surgical sites by cleaning and sterilizing, maintaining supply inventories and organizing items effectively.
Ophthalmic Technician
King LASIK
Vancouver, WA
06.2016 - 03.2022
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Reviewed inventory levels to check medications and other materials, placed orders and restocked supplies to meet forecasted needs.
- Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
- Directed patients to exam rooms for initial evaluations and intake, including history, medication and symptom documentation, to aide physicians with carrying out efficient appointments.
Ophthalmic Technician
Master Eye Associates
Vancouver, Washington
03.2012 - 10.2019
- Measured and recorded visual acuity and color vision testing.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Instructed patient in care of use of various types of contact lenses, demonstrating insertion, removal and cleaning.
- Worked well with patients, staff and manufacturer representatives to carry out successful office- and patient-related work each day.
- Assessed patients for eye issues and checked visual acuity, color plates and papillary function.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Identified issues during preliminary exam and addressed concerns with physician.
Education
High School Diploma -
Battleground
06.2004
Skills
- Manual refractions
- Laster surgery assistance
- Appointment Scheduling
- Surgical care
- Chart documentation
- Customer service abilities
- Physician support
- Works Well Under Pressure
Certification
Basic life support certified
Phlebotomist certified
Timeline
Retina Technician
EyeHealth Northwest
12.2023 - Current
Optician/special Testing.
Watters Vision Care
01.2023 - 08.2023
Surgical Technician
K2 Vision
01.2021 - 03.2022
Ophthalmic Technician
King LASIK
06.2016 - 03.2022
Ophthalmic Technician
Master Eye Associates
03.2012 - 10.2019
High School Diploma -
Battleground