Danielle Lechner

Delivered exceptional customer service to Scottsdale residents regarding solid waste inquiries.
Processed check requisitions, boot slip entries, and community development permits for trash containers.
Entered data into solid waste portal to initiate billing for new residents and commercial roll-off services.
Educated residents on city ordinances related to waste management.
Utilized EZ Work Order system to input and manage service requests efficiently.
Reviewed accounts in Northstar for accuracy of trash service provision.
Generated data reports for various departmental needs, supporting operational decisions.
Updated team on new procedures, policies, and delivery changes to enhance service quality.

• Compiled and analyzed data, generated reports, and performed accurate data entry into databases to support departmental functions.
• Assisted in scheduling meetings and coordinating events for city departments.

• Customer Care Office Specialist I is responsible for dealing directly with the public, in person, in order to process service requests, and receive, tabulate, and balance various payments and/or fines. Customer Office Specialist deals with utility account customers (electric, gas, water, wastewater, solid waste, irrigation, and hydrant meters); however, there are times when they deal with customers regarding other City services. One aspect of this position was to work with permit services to set hydrants for contractors and vendors. You must be knowledgeable in proper authorization from contractors and know if the permit had precise and accurate information as it is a legal binding document. Duties include: receiving and applying various payments for utility accounts and other City departments; balancing cash drawers and depositing revenue into appropriate general ledger funds; assisting customers with inquiries/complaints; processing service requests; determining what services are available; checking lease agreements and identifications for accuracy to avoid possible fraud; investigating delinquent accounts for collection of bad debts and making payment arrangements or referring to Credit Services; providing information on pricing of utility rates and fees; educating the customer on conservation tips; and processing changes to accounts such as address and due date changes.
• Responded to resident inquiries about city services and resources, providing accurate information to improve customer satisfaction.
• Managed daily office operations for municipal services and community programs, enhancing service delivery and community engagement.
• Coordinated scheduling and logistics for city meetings and public events, ensuring efficient use of resources and timely communication.

• Processed customer transactions accurately and efficiently at BMO Harris Bank.
• Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
• Assisted clients with account inquiries and resolved issues promptly.
• Handled customer complaints with professionalism and empathy.
• Maintained cash drawer integrity through regular balancing and audits.
• Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
• Balanced teller drawers regularly throughout the day according to established procedures.
• Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
• Educated customers about banking products and services effectively.
• Maintained confidentiality of bank records, transactions and customer information.
• Upheld compliance with banking regulations and internal policies consistently.
• Collaborated with team members to improve customer service workflows.
• Supported training of new tellers on operational procedures and systems.
• Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
• Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.

• Delivered personal care and assistance to students with special needs, promoting their independence and comfort.
• Supported students with personalized accommodations, extra assistance, and educational assessments.
• Facilitated small group activities to enhance student engagement and participation.
• Partnered with educators to modify instructional materials, ensuring accessibility for diverse learners.
• Provided one-on-one instruction to students who needed extra help with learning tasks.
• Monitored student progress and reported observations to teaching staff.
• Implemented behavioral strategies to promote positive student interactions.
• Supported the development of social skills through modeling appropriate behavior and interactions with peers.
• Encouraged independent thinking, problem solving, and self-advocacy skills among students.
• Communicated effectively with parents regarding student needs and progress.
• Collaborated with teacher to develop personalized and successful learning strategies.
• Enhanced classroom management by fostering a positive learning environment.