Summary
Overview
Work History
Education
Skills
Timeline
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Danielle Lee

Phenix City,AL

Summary

Driven and accomplished professional with a proven track record at Teleperformance, adept in upselling strategies and objection handling. Excelled in enhancing customer retention and team productivity, demonstrating exceptional promotional understanding and leadership. Skilled in maintaining high levels of customer satisfaction and operational efficiency. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals.

Overview

11
11
years of professional experience

Work History

Medical Assistant

Central Obgyn
02.2014 - 06.2015
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

Virtual Customer Service Representative

Teleperformance
01.2019 - 03.2020
  • Delivered prompt service to prioritize customer needs.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Cross-trained and provided backup support for organizational leadership.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

Humana Pharmacy

Concentrix
03.2020 - 08.2023
  • Updated computer system with current customer, payment and inventory information.
  • Answered [50] phone calls per day for delivery orders.
  • Verified production workflow, quality parts and delivery met required timeframes.

Sales Advisor

Concentrix
08.2023 - Current
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Central High School
Phenix City, AL
05.2013

Skills

  • Product Demonstrations
  • Upselling strategies
  • Objection handling
  • Promotional understanding

Timeline

Sales Advisor

Concentrix
08.2023 - Current

Humana Pharmacy

Concentrix
03.2020 - 08.2023

Virtual Customer Service Representative

Teleperformance
01.2019 - 03.2020

Medical Assistant

Central Obgyn
02.2014 - 06.2015

High School Diploma -

Central High School
Danielle Lee