Danielle Legette
Ypsilanti,MI
Summary
Proven leader in security and management with a track record of enhancing safety and customer satisfaction at GardaWorld Security and SUBWAY® Restaurants. Skilled in incident reporting and team training, adept at swiftly resolving conflicts and improving team performance. Demonstrates exceptional problem-solving abilities and a commitment to excellence.
Overview
9
9
years of professional experience
Work History
Security Officer
GardaWorld Security
09.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Correctional Officer
Neocc
07.2023 - 09.2023
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Shift Manager
SUBWAY®Restaurants
06.2020 - 09.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Manager
SUBWAY®Restaurants
11.2015 - 07.2020
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
No Degree - Corrections/Law Enforement
Washtenaw Community College
Ann Arbor, MISkills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
Timeline
Security Officer
GardaWorld Security
09.2023 - Current
Correctional Officer
Neocc
07.2023 - 09.2023
Shift Manager
SUBWAY®Restaurants
06.2020 - 09.2023
Manager
SUBWAY®Restaurants
11.2015 - 07.2020
No Degree - Corrections/Law Enforement
Washtenaw Community College