Danielle Leon
Winter Park
Summary
Healthcare operations professional with a proven track record of driving process improvements, coordinating cross-functional initiatives, and delivering results in highly regulated environments. Experienced in project execution, workflow optimization, and operational performance management, with strengths in engagement and continuous improvement.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Manager, Practice Operations
Orlando Health Physician Associates
Winter Park, FL
01.2023 - Current
- Enhance and manage the operational oversight for multiple practices, coordinating staffing, workflows, scheduling, and quality metrics to ensure efficient, compliant patient care delivery for a 20+ person team.
- Partner with physician leadership and service line teams to improve access, patient flow, and continuity of care while supporting strategic clinic initiatives and long-range operational planning.
- Drive process improvements to enhance efficiency and quality, including facility operations, space planning, and resource allocation across practices.
- Manage HR-related operations (hiring, onboarding, off-boarding, performance coaching and reviews, coverage planning) while maintaining compliance with organizational policies and healthcare regulations.
- Conduct implementation and operational projects across clinical practices, coordinating timelines, stakeholders, and resources to support workflow improvements, regulatory compliance, and enhanced patient care delivery.
Coordinator, Academic Programs
Orlando Health
Orlando, FL
01.2022 - 01.2023
- Partnered with medical leadership, hospital administration, and cross-functional departments (Medical Staff Services, Medical Education, Risk Management, IT, Engineering) to support departmental implementations, standardize operational requirements, and coordinate project deliverables for Pediatric Neurosciences initiatives.
- Managed provider onboarding projects, observership programs (domestic and international), interview coordination, and scheduling workflows while serving as the primary point of contact for the President of the Children's Neuroscience Institute ensuring timely execution of onboarding milestones.
- Led complex scheduling and calendar management across QGenda and Outlook, coordinating meetings, on-call coverage, depositions, and hearings to support project timelines and operational continuity.
- Supported departmental performance initiatives by managing deliverables including provider and patient experience scorecards, Neurosciences Newsletter data collection, and administrative systems (TERMS, BofA ProCard, Concur), ensuring accuracy and on-time completion.
- Drove cross-functional coordination and stakeholder communication, mentoring staff development, promoting a collaborative work environment, and partnering with practice leadership to execute operational projects aligned with departmental goals.
Practice Manager
AdventHealth
Orlando, FL
01.2021 - 01.2022
- Led operational coordination across the pediatric neurosurgery and neuropsychology clinical practices, supporting staffing workflows, patient flow optimization, and day-to-day clinic execution while overseeing a 21-person team.
- Managed the provider logistics including reimbursements, on-call scheduling, and invoice submissions, ensuring accurate financial processing and continuity of clinical coverage.
- Coordinated office infrastructure projects including IT support, office moves, furniture setup, supply procurement, and workspace optimization to support efficient clinic operations.
- Implemented new processes, applications, and policies by developing training materials, educating staff and providers, and driving adoption of operational improvements.
- Supported hiring and onboarding initiatives, facilitated meetings and interviews, resolved employee issues, and partnered with providers and staff to cultivate a collaborative, secure, and productive work environment.
Assistant Practice Manager
The Women’s Center OB-GYN
Orlando, FL
01.2019 - 01.2020
Office Supervisor
Pediatrix Medical Group
Orlando, FL
01.2016 - 01.2020
- Managed scheduling and calendar coordination for 15 Neonatologist's and 5 APRNs, distributing provider schedules to hospital stakeholders and serving as the primary communication liaison between hospital staff and the Neonatology group.
- Led operational workflows including reimbursements, extra-hours tracking, conference registration and travel coordination, ensuring timely completion of financial and administrative deliverables.
- Coordinated onboarding and credentialing for physicians, APRNs, and staff in collaboration with Medical Staff Services, maintaining CAQH profiles and supporting implementation milestones.
- Supported cross-functional initiatives by organizing meetings, creating agendas, collaborating with hospital departments, and assisting with office infrastructure projects (IT support, office moves, supply management).
- Implemented process improvements, trained providers on new programs, managed office workflows, and fostered a collaborative, efficient work environment while supporting issue resolution and operational continuity.
Genius Administrator
Apple Inc.
Orlando, FL
01.2013 - 01.2016
Concierge
Apple Inc.
Orlando, FL
01.2007 - 01.2013
Education
Bachelor of Arts - Organizational Communication And Leadership
Rollins College
Winter Park, FL01-2021
Skills
- Agile Methodologies
- Strategic Planning and Execution
- Succession Planning
- Stakeholder Communication and Collaboration
- Team Leadership and Coordination
- Adaptability
Certification
- PMP - Project Management Professional (In Progress)
Timeline
Manager, Practice Operations
Orlando Health Physician Associates
01.2023 - Current
Coordinator, Academic Programs
Orlando Health
01.2022 - 01.2023
Practice Manager
AdventHealth
01.2021 - 01.2022
Assistant Practice Manager
The Women’s Center OB-GYN
01.2019 - 01.2020
Office Supervisor
Pediatrix Medical Group
01.2016 - 01.2020
Genius Administrator
Apple Inc.
01.2013 - 01.2016
Concierge
Apple Inc.
01.2007 - 01.2013
Bachelor of Arts - Organizational Communication And Leadership
Rollins College