Danielle Lewis
Bridgeport,USA
Summary
Experienced Coordinator with years of expertise in analyzing data, managing operations, resolving billing discrepancies, and coordinating appointments. Skilled in communicating effectively with clients, organizing records, and developing operational procedures. Coordinating tasks, managing schedules, facilitating communication, and problem-solving. Worked closely with various teams and departments to support overall operational goals and objectives. Proficient in Salesforce, Microsoft Windows, and providing exceptional customer service.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Front Office Receptionist
Optimus Health Care
Bridgeport, Connecticut
11.2025 - Current
- Greeted patients and visitors with professionalism and warmth.
- Managed appointment scheduling and confirmed patient visits efficiently.
- Answered multi-line telephone system, directing calls to appropriate staff.
Billing Representative
Spectrum
Irving, TX
05.2022 - 04.2024
- Verified and reconciled billing statements to ensure timely and correct payments.
- Investigated and resolved any billing discrepancies or disputes in a professional manner.
- Communicated effectively with clients and internal teams to provide billing information and resolve any issues or inquiries.
- Maintained organized records and documentation of all billing activities and transactions.
National Field Operations Supervisor
Peloton Interactive, Inc.
Plano, TX
05.2018 - 07.2020
- Managed a team of operations staff to ensure daily tasks were completed efficiently and accurately.
- Developed and implemented new processes and procedures to improve team productivity and efficiency.
- Monitored team performance and provided regular feedback and coaching to improve individual and team performance.
- Collaborated with other team members to coordinate and prioritize tasks to meet deadlines and achieve operational goals.
Operations Coordinator
Peloton Interactive, Inc.
Mount Vernon, NY
07.2017 - 05.2018
- Communicated with clients and staff to confirm appointments and update schedules
- Handled incoming calls and emails to schedule appointments and address inquiries
- Generated reports and analyzed data to identify scheduling trends and optimize efficiency
- Developed operating procedures and best practices using Salesforce, such as creating routes for drivers and scheduling customer appointments
Team Member
Target
Mount Vernon, NY
11.2008 - 04.2017
- Managed inventory by receiving, organizing, and stocking merchandise in accordance with established guidelines.
- Operated equipment such as forklifts, pallet jacks, and hand trucks to safely and efficiently move items within the backroom.
- Collaborated with team members to ensure accurate and timely fulfillment of customer orders and replenishment of store shelves.
- Handled transactions, provided customer service, and maintained the checkout area.
Skills
- Salesforce
- Microsoft Windows
- Customer Service
- Zendesk
- Microsoft Excel
- Epic
- CSG
- Operations Management
Certification
Certified Welding Engineer, 02/01/16
Timeline
Front Office Receptionist
Optimus Health Care
11.2025 - Current
Billing Representative
Spectrum
05.2022 - 04.2024
National Field Operations Supervisor
Peloton Interactive, Inc.
05.2018 - 07.2020
Operations Coordinator
Peloton Interactive, Inc.
07.2017 - 05.2018
Team Member
Target
11.2008 - 04.2017