Danielle Livyatan

During my employment at Bellissima Spa I served as Spa Manager, Customer Service Represenative, Employee Training Manager & Sales Associate. In line with my responsibilities I

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
• Enhanced team performance, providing continuous training and support to new and existing representatives.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Set and achieved company defined sales goals.

• Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Maximized profits and increased customer satisfaction whilst handling transactions, greeting customers with exceptional customer service and care, making product recommendations and answering inquiries to boost product sales and store revenue.

• Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Maximized profits and increased customer satisfaction whilst handling transactions, greeting customers with exceptional customer service and care, making product recommendations and answering inquiries to boost product sales and store revenue.

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Opening and managing customer portfolios, customizing price quotes and delivering them to clients, attending to all customer inquiries regarding the data recovery process, managing and training all customer service representatives and assisting the CEO whenever in need.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.