Shannon Carnes

Years of experience in the wellness and hospitality industry, specializing in revenue growth, membership sales, and team motivation. Proven track record of transforming service oriented teams into high performing sales powerhouses while maintaining 5 star guest experience. Adept at overcoming objections, executing grassroots marketing campaigns and utilizing Spa booking software to optimize performance.

• Improved client retention rates by developing personalized follow-up communication strategies after each appointment.
• Led daily operations to ensure exceptional client experiences and service quality.
• Managed staff scheduling, optimizing resource allocation and enhancing team efficiency.
• Developed training programs to elevate service standards and promote employee growth.
• Implemented inventory management systems to streamline product ordering and reduce costs.
• Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.

• Developed and implemented spa service offerings to enhance client satisfaction and retention.
• Managed daily operations, ensuring smooth workflow and high service standards across all treatments.
• Trained and mentored staff in customer service excellence and treatment protocols.
• Oversaw inventory management, optimizing supply levels for efficient operation of spa services.
• Established marketing strategies to promote new treatments and drive business growth.
• Launched successful referral programs that encouraged satisfied clients to recommend the spa to friends and family members, driving additional business growth.
• Maintained accurate financial records, tracking expenses, revenue, payroll, and inventory management.
• Increased revenue by implementing effective marketing strategies and promotional campaigns.

• Delivered exceptional customer service to enhance client satisfaction and loyalty.
• Facilitated vehicle financing options to assist customers in making informed purchasing decisions.
• Conducted comprehensive product demonstrations, highlighting features and benefits of various models.
• Collaborated with team members to streamline sales processes and improve operational efficiency.
• Analyzed market trends to develop effective sales strategies that align with customer preferences.