Dynamic Claims Analyst with proven expertise at The Dixie Group, excelling in claims processing and customer relations. Recognized for effectively managing high-value claims and fostering strong client relationships. Skilled in conflict resolution and invoicing, consistently achieving timely claim resolutions while enhancing customer satisfaction.
Overview
18
18
years of professional experience
Work History
Claims Analyst
The Dixie Group: Manufacturer Of Carpet And Area Rugs
Santa Ana , CA
07.2022 - Current
Participated in claims audit processes to ensure compliance with internal and external standards.
Managed escalated cases involving high-value claims or multiple parties involved.
Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
Assessed processing reports each day to effectively submit claims.
Conducted investigations to gather evidence in support of claims resolution.
Built lasting relationships with clients and employees to underpin successful claims activities.
Managed workload effectively to ensure timely processing of claims within designated deadlines.
Office Manager
Iflow Energy
10.2017 - 06.2020
Maintained all of AR and AP – made collections calls on past due invoices.
Updated system with new customer/products we obtained.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Managed office inventory and placed new supply orders.
Customer Service Rep 3
Us Bank
01.2015 - 10.2017
Received 50-85 inbound calls from homeowners and helped answer billing questions regarding their mortgage.
Documented conversations with customers to track requests, problems and solutions.
Senior Vice President - West at Dixie Carpet Installations dba as Dixie InteriorsSenior Vice President - West at Dixie Carpet Installations dba as Dixie Interiors