Danielle Loebner
Orange,CA
Summary
Dynamic Claims Analyst with proven expertise at The Dixie Group, excelling in claims processing and customer relations. Recognized for effectively managing high-value claims and fostering strong client relationships. Skilled in conflict resolution and invoicing, consistently achieving timely claim resolutions while enhancing customer satisfaction.
Overview
18
18
years of professional experience
Work History
Claims Analyst
The Dixie Group: Manufacturer Of Carpet And Area Rugs
Santa Ana , CA
07.2022 - Current
- Participated in claims audit processes to ensure compliance with internal and external standards.
- Managed escalated cases involving high-value claims or multiple parties involved.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Assessed processing reports each day to effectively submit claims.
- Conducted investigations to gather evidence in support of claims resolution.
- Built lasting relationships with clients and employees to underpin successful claims activities.
- Managed workload effectively to ensure timely processing of claims within designated deadlines.
Office Manager
Iflow Energy
10.2017 - 06.2020
- Maintained all of AR and AP – made collections calls on past due invoices.
- Updated system with new customer/products we obtained.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
- Managed office inventory and placed new supply orders.
Customer Service Rep 3
Us Bank
01.2015 - 10.2017
- Received 50-85 inbound calls from homeowners and helped answer billing questions regarding their mortgage.
- Documented conversations with customers to track requests, problems and solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Customer Service Rep
11.2013 - 04.2014
- Received 80-140 Inbound calls from Doctors offices and had to verify insurers eligibility.
- Updated and revised medical data for doctors and patients.
- Provided prompt, accurate, and friendly customer service to every call.
Senior Auditor Accounts Receivable
Bax Global/DB Schenker
05.2007 - 02.2012
- Reviewed and approved revenue corrections and diligently worked a pre-audit queue.
- Made 50-75 outbound Collection calls a day to keep up with my outstanding customers in order to make my monthly goals.
- Processed credit cards payments for customer accounts through our Orbital system online.
- Researched billing issues my collector gave to me and followed up with the customer to make sure all issues were resolved.
Education
High School Diploma -
Loara
Anaheim, CA06-1999
Skills
- Customer relations
- Claims processing
- Conflict resolution
- Relationship building
- Invoicing and billing
- Event coordination
- Expense reporting
Timeline
Claims Analyst
The Dixie Group: Manufacturer Of Carpet And Area Rugs
07.2022 - Current
Office Manager
Iflow Energy
10.2017 - 06.2020
Customer Service Rep 3
Us Bank
01.2015 - 10.2017
Customer Service Rep
11.2013 - 04.2014
Senior Auditor Accounts Receivable
Bax Global/DB Schenker
05.2007 - 02.2012
High School Diploma -
Loara
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