DANIELLE LOPEZ
San Antonio,TX
Summary
Experienced Patient Advocate adept at conflict resolution, time management and relationship building. Natural leader with exceptional skills in customer relations, administration and health care services. Manages competing priorities with organized and resourceful approaches.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Health Survey Specialist
AETNA/CVS
06.2020 - 11.2023
- Obtained updated contact information from all subjects and verified data for accuracy.
- Conducted interviews with participants to assess eligibility.
- Educated patients and families on healthcare options and financial support resources.
- Collected and analyzed patient feedback to evaluate quality of care.
- Assisted patients in navigating complex healthcare systems and procedures to reduce emotional strain.
- Worked effectively with staff from all departments to coordinate resolutions.
Pharmacy Associate
HEB Pharmacy
01.2021 - 05.2022
- Pharmacy associate that aided in interpreting, validating, and filling prescription orders and counseling customers on medications, appropriate dosage and self-administration schedules, side effects, and possible interactions
- Adhered to pharmacy laws and code of ethics
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews
- Provided patient counseling and advice on prescriptions as well as alternatives and over-the-counter medications
- Educated patients on proper medication use.
Receptionist
Landmark Cancer Center
04.2020 - 11.2020
- Greeted visitors, assessed needs and directed to appropriate personnel
- Answered and directed incoming calls using multi-line telephone system
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment
- Managed medical stock and restocked inventory to ensure optimal availability for patients.
Sales Associate
Lucky Brand
06.2017 - 08.2019
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
- Kept apprised of emerging trends and provided informative customer service to assist in product selection
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Offered product and service consultations and employed upselling techniques
- Met and consistently exceeded revenue targets with proactive, customer-specific suggestions of accessories and related items
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Education
Bachelor of Science - Kinesiology Health And Leisure Studies, Business Administration and Public Health Community
Baylor University
Waco, TXSkills
- Quality Assurance
- Patient Issue Resolution
- Verbal and Written Communication
- Home Healthcare
- Medicare Knowledge
- Insurance Authorizations
- Database Coordination
- Caseload Management
- Product Launching
- Promotional Campaigns
- Competitive Research
- SEO Strategies
Certification
CPR Trained -2017-2022
Languages
Spanish
Native or Bilingual
Timeline
Pharmacy Associate
HEB Pharmacy
01.2021 - 05.2022
Health Survey Specialist
AETNA/CVS
06.2020 - 11.2023
Receptionist
Landmark Cancer Center
04.2020 - 11.2020
Sales Associate
Lucky Brand
06.2017 - 08.2019
Bachelor of Science - Kinesiology Health And Leisure Studies, Business Administration and Public Health Community
Baylor University