Danielle Lyons
Binghamton,NY
Overview
12
12
years of professional experience
Work History
Store Manager
Bed Bath & Beyond, Inc
Vestal, NY
06.2018 - 06.2022
- Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints
- Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Examined merchandise to ensure that it was correctly priced and displayed and that it functioned as advertised
- Monitored sales activities to ensure that customers received satisfactory service and quality goods
- Instructed staff on how to handle difficult and complicated sales
- Assigned employees to specific duties
- Kept records of purchases, sales, and requisitions
- Planned and prepared work schedules and kept records of employees' work schedules and timecards
- Reviewed inventory and sales records to prepare reports for management and budget departments
- Inventoried stock and reordered when inventory dropped to a specified level
- Established and implemented policies, goals, objectives, and procedures for the department
- Examined products purchased for resale or received for storage to assess the condition of each product or item
- Enforced safety, health, and security rules
- Conferred with company officials to develop methods and procedures to increase sales, expand markets, and promote business
- Hired, trained, and evaluated personnel in sales or marketing establishments, promoting or firing workers when appropriate
- Planned and coordinated advertising campaigns and sales promotions, and prepared merchandise displays and advertising copy
- Planned budgets, and authorized payments and merchandise returns.
Department Manager
Toys ‘R’ Us
Johnson City, NY
09.2010 - 06.2018
Education
Bachelor’s Degree - Journalism & English Literature
New York University
Skills
- Policies and Procedures
- Staff Supervision
- Shift Scheduling
- Cash Management
- Employee Training
- Customer Service
- Inventory Management
- Department Oversight
- Complaint Resolution
- Team Development
- Positive and Friendly
- Store Operations Oversight
Timeline
Store Manager
Bed Bath & Beyond, Inc
06.2018 - 06.2022
Department Manager
Toys ‘R’ Us
09.2010 - 06.2018
Bachelor’s Degree - Journalism & English Literature
New York University