Danielle Mack
Administrative Assistant Receptionist
Little Falls,NJ
Summary
Trusted and organized Administrative Assistant Receptionist with 10 years experience managing overall office operations, including record keeping, correspondences, customer calls, emails, and web inquires for a small business. Dedicated administrative professional, hardworking team player, responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
Work History
Administrative Assistant Receptionist
D&L Sealcoating
01.2010 - Current
- Provide administrative support to company owner and employees by maintaining organized operations and communications.
- Implemented and improved filling and retrieval of proposals, estimates, and contracted projects
- Tracked estimated material inventory to actual use for profit ratio
- Tracked monthly vendor statements and paid invoices on time, while ensuring accuracy
- Updated customer, business and financial records as needed to always ensure current and correct information.
Event Kitchen Assistant for Special Holiday Events
St. George Church
New Jersey
08.2008 - Current
- Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
- Contributed to positive event outcomes by promptly addressing issues or concerns in kitchen.
- Improved communication between team members with clear instructions, resulting in more kitchen efficiency during events.
- Performed kitchen coordination for larger parties and gatherings.
- Improved future events by evaluating successes and failures in kitchen of previous gatherings.
Event Assistant
Mama Nia's
Massachusetts
03.2001 - 08.2004
- Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
- Participated in pre-event planning meetings, providing input on event themes and strategies for success.
- Contributed to positive event outcomes by promptly addressing issues or concerns from attendees or staff members.
- Provided exceptional customer service to attendees, responding to inquiries or resolving issues professionally.
- Improved communication between team members with clear instructions, resulting in more efficient task execution during events.
- Greeted and directed guests at private events and explained seating arrangements to keep tables organized.
- Directed team to set up and keep banquet space clean and presentable for guests.
Receptionist, Secretary, Manual Bookkeeper
Johnston & Rhodes Bluestone
New York
10.1998 - 07.1999
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, and walk-in clients.
- Maintained well-organized reception area with updated materials, contributing to welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
Associate Degree of Office Administration -
W. Business Institute
05.1995
Skills
- Customer Service
- Answering phone calls, responding to email
- Record Keeping
- Invoices, contracts, bank statements, quarterly sales tax, yearly tax reports for small business
- Beginner at Microsoft Office
- Quick Books
- Incorporating bank statements, preparing invoices, matching payments, matching debit purchases to employees Preparing quarterly sales tax report to file with state Preparing end of the year statements for accountant
- Critical Thinking
- Ability to thoroughly analyze issues within the structure of projects, the office, or records Efficiently communicating evidence, observations, reasoning, and problem solving with owner, employees, and customers
- Workflow Optimization
- Exceptional ability to work independently or as part of a team
- Multitasking
- Time Management
- Attention to detail
- Adaptable, dependable, honest, and responsible
Timeline
Administrative Assistant Receptionist
D&L Sealcoating
01.2010 - Current
Event Kitchen Assistant for Special Holiday Events
St. George Church
08.2008 - Current
Event Assistant
Mama Nia's
03.2001 - 08.2004
Receptionist, Secretary, Manual Bookkeeper
Johnston & Rhodes Bluestone
10.1998 - 07.1999
Associate Degree of Office Administration -
W. Business Institute
References
References available upon request.
References
References available upon request.