Danielle Mack
Flint,MI
Summary
Results-driven with expertise in customer service, leadership, and records management. Skilled in schedule coordination, workflow efficiency and reducing errors. Ensuring customer satisfaction and operation excellence.
Overview
12
12
years of professional experience
Work History
Office Coordinator
DM Barnhart- Levijoki Insurance Agency
Swartz Creek, MI
05.2026 - Current
- Delivered exception customer service in a fast-paced environment.
- Coordinate scheduling and appointment management for clients.
- Implement ways that improves workflow efficiency to reduce errors.
Esthetician
The Laser Lounge Spa
Fort Myers, FL
10.2018 - 06.2023
- Provide customized skin consultation to enhance client satisfaction and treatment outcomes.
- Provide advanced treatments, including chemical peels, micro-needling, and RF Sylfirm.
- Stay up to date on new technology and skin care.
- Educate clients on what to expect now and put them on a post care routine.
- Help other locations train Estheticians.
- Manage inventory of skin care products, ensuring availability.
- Develop strong customer relationships, resulting in rebooking and referrals.
- Establishing long-lasting relationships with clients by providing personalized care and delivering outstanding results.
Administrative Assistant
Pulte Homes
Naples, FL
09.2014 - 09.2016
- Greet & register customers when they enter Sales Center.
- Enter customers information into CRM system.
- Schedule appointments and follow up with customers.
- Create Excel spreadsheets for mass emails to realtors and prospects.
- Assist sales associate with filing, delivering paperwork to corporate office as well as realtors offices.
Education
Esthetician License - Esthetics
Florida Academy
Fort Myers, FL08-2018
High School Diploma -
Flushing High School
Flushing, MI05-2012
Skills
- Leadership
- Schedule coordinator
- Customer service
- Records management
- Microsoft Office (Excel, Word) for Business Operations
Timeline
Office Coordinator
DM Barnhart- Levijoki Insurance Agency
05.2026 - Current
Esthetician
The Laser Lounge Spa
10.2018 - 06.2023
Administrative Assistant
Pulte Homes
09.2014 - 09.2016
Esthetician License - Esthetics
Florida Academy
High School Diploma -
Flushing High School