Danielle Madrigal
La Quinta,CA
Summary
Adept at fostering team collaboration and enhancing customer satisfaction, my tenure at Texas Roadhouse and Fred Finch Youth Center honed my critical thinking and exceptional communication skills. Spearheaded initiatives that significantly improved operational efficiency and client engagement, showcasing a commitment to excellence and a profound ability to navigate high-pressure environments.
Overview
2
2
years of professional experience
Work History
Hostess Trainer
Texas Roadhouse
09.2023 - Current
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
- Promoted a culture of teamwork among all front-of-house staff which resulted in better collaboration and higher efficiency levels.
- Maintained clean and organized front-of-house areas, contributing to an inviting atmosphere for guests.
Behavioral Health Technician
Fred Finch Youth Center
08.2022 - 04.2023
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
- Performed client intake procedures according to internal standards for new admissions.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Mentored new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.
Education
Associate of Science - Nursing
College of The Desert
Palm Desert, CA05.2027
High School Diploma -
Imperial High School
Imperial, CA06.2022
Skills
- Exceptional communication
- Customer Service
- Critical Thinking
- Team Collaboration
Languages
Spanish
Professional Working
Timeline
Hostess Trainer
Texas Roadhouse
09.2023 - Current
Behavioral Health Technician
Fred Finch Youth Center
08.2022 - 04.2023
Associate of Science - Nursing
College of The Desert
High School Diploma -
Imperial High School