Danielle Maley
International Relocation Move Manager
Daphne,AL
Summary
Experienced in providing excellent customer care and ensuring the best move and accommodation are provided for customers. I am confident and outgoing, able to build good relations with customers and provide as much help as possible. I am highly motivated and able to exceed targets and enjoy the challenges. I am seeking a new and challenging role within a successful team that will enable me to make an effective contribution to the business while continuing my own career development.
Overview
24
24
years of professional experience
Work History
International Relocation Coordinator
Johnson International
01.2021 - Current
- Reduced client stress during relocations by providing exceptional customer service and empathetic support.
- Arranged delivery or storage of goods at destinations.
- Coordinated shipments, determining timely transport of goods from point of origin to final destination.
- Readied bills of lading, packing lists, dock receipts and certificates of origin for each shipment.
- Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction.
- Provided tracking information to enable clients to monitor progress of shipments.
- Facilitated required documentation to manage customs clearance.
- Calculated weight, volume or cost of goods to be moved.
In house sales
Stevens International
01.2001 - 12.2021
- Maintain company goal towards total customer satisfaction through the moving process and maintain good agent and customer relations /Provide competitive quotes and sound management of administrative and operational systems to control expenses / Maintain and process all documentation and forward to each of the participants of the move / Maintain billings and projections on each file in a timely manner / Remain current on new technologies as they become available / Knowledge and understanding of ISO & FIDI/ FAIM policies of the office
Education
General Diploma -
Columbia City High School
Skills
Skype
Windows 10
Redsky
Microsoft Office
Microsoft Word
Microsoft Excel
Adobe Reader
Communication
Multitasking
Time Management
Organization
Prioritizing
Assisting phone calls and typing
Speaking in front of a group of people
Traxx
Slack
Rate Quotes
References
- Tammy Schillace, 260-402-1542
- Linda Lehman, 260-229-0783
- Casey Haas, 206-920-6093
Timeline
International Relocation Coordinator
Johnson International
01.2021 - Current
In house sales
Stevens International
01.2001 - 12.2021
General Diploma -
Columbia City High School