Danielle Malliza Coleman
Sarasota,FL
Summary
Enthusiastic Field Supervisor eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of FS expectations and training in Census survey operations. Motivated to learn, grow and excel in Census field work operations.
Overview
19
19
years of professional experience
Work History
Field Representative
U.S. Census Bureau, U.S. Department Of Commerce
Lithia, FL
10.2021 - Current
- Traveled up to 100 miles per day to Sample locations.
- Strengthened Production Goals
- Mentored numerous coworkers, corrected problems and increased efficiency to maintain productivity targets.
- Formed and maintained professional relationships with Respondents to ensure ongoing survey participation
- Completed paperwork in full, on time and with high accuracy.
Field Supervisor
U.S. Census Bureau
Lithia, FL
10.2020 - 10.2021
- Conducted Trainings
- Assigned and managed all case work for teams of 10-20
- Evaluated performance and progress and made proactive adjustments.
- Investigated issues and developed effective solutions.
- Delivered new-hire orientation, training and ongoing educational programs to foster team development.
- Trained workers in proper methods, equipment operation and safety procedures.
- Oversaw daily operation, keeping team production moving at optimal pace.
- Reviewed and certified team payroll
- Covered other teams as needed
- Conducted employee field observations
- Completed observation reports
- Kept teams on task to complete milestones on time.
- Ran and reviewed daily reports
Field Representative
U.S. Census Bureau, U.S. Department Of Commerce
Lithia, FL
12.2018 - 10.2020
- Traveled up to 100 miles per day to visit customer locations.
- Cross trained on several surveys including NCVS, CEQ, CED,SIPP and PES
- Met and exceeded survey goals
- Built professional relationships with respondents to ensure participation for on-going surveys
- Maintained Administrative and Automation as required
- Mentored co-workers and encouraged them to meet their own goals
- Converted refusals to increase teams production goals
Clerk
Hillsborough County Supervisor Of Elections
Suncity, Florida
08.2014 - 10.2020
- Interacted with hundreds of voters in-person to provide information.
- Voter Services Liaison for HCSOE
- Over saw Early Voting and Election day Poll setup
- Scheduled employees and assigned daily duties at site
- Collected necessary information from voters to determine correct voting location and ballot.
- Distributed ballots to voters and answered questions concerning voting procedures.
- Obtained signatures and recorded names of voters to prevent voting of unauthorized persons.
- Created fair, non-partisan environment to protect free choice of voters.
- Furnished assistance and advice to new voters on proper steps and procedures.
- Closed voting booths by sealing ballot boxes and turning in votes daily
- Counted over hundreds of ballots to prepare official reports of election results.
- Oversaw my team to verify proper placement and quantities of ballots and equipment.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain professionalism in high stress environment
- Handled problematic voters to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained in election law in order to answer voters, poll watchers and employees questions as they arose
- Ensured all equipment was functioning and secured daily to maintain accuracy of election
- Worked every position as needed on the voter floor to ensure smooth operations throughout the day
Field Supervisor
U.S. Census Bureau, U.S. Department Of Commerce
Lithia, Florida
10.2017 - 11.2018
- Facilitated recruitment sessions
- Trained in person classes for AHS
- Supervised teams of 15 to 20 staff in both Hillsborough and Pinellas
- Conducted field observations
- Completed employee performance reviews
- Assigned and managed all casework
- Attended and completed all required trainings
- Ran and reviewed daily reports
- Certified payroll
- Kept teams on task to complete milestones on time.
- Planned and scheduled field activities according to set timelines and order of operations.
- Evaluated performance and progress and made proactive adjustments.
- Investigated issues and developed effective solutions.
Field Representative
U.S. Census Bureau, U.S. Department Of Commerce
Lithia, Florida
04.2015 - 09.2015
- Traveled up to 150 miles per day to visit sample addresses to collect survey data
- Completed caseload of over 100 AHS cases
- Converted refusals to increase team production
- Completed all required trainings
- Maintained all administrative and automation requirements
- Participated in and contributed to team meetings
- Mentored coworkers
- Reported to supervisor as requested
Crew Leader Assistant
U.S. Census Bureau, U.S. Department Of Commerce
Riverview , Florida
03.2009 - 06.2011
- Mapspotting
- Enumerator for Address canvasing
- Enumerator decennial operations
- Crew leader assistant for CCM
- Collected and delivered completed assignment's and payroll to Crew leader
- Discussed daily work requirements with crew
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
- Traveled 100 plus miles a day to ensure accuracy of completed cases
Residential Coordinator
Suncoast New Options
Tampa, Florida
02.2002 - 01.2008
- Delivered referrals and information to residents and families about available services, programs and resources.
- Recruited, hired and trained employees, providing day-to-day direction and guidance.
- Collected feedback from residents and family members to identify opportunities for program and operational improvements.
- Maintained important organizational paperwork and resident data.
- Developed and implemented service programming and operational guidelines to meet residents' needs and preferences.
- Managed maintenance of facilities' physical condition, inspecting grounds regularly to identify and coordinate needed repairs and upkeep.
- Mediated conflict to provide safe and secure environment through policy enforcement.
- Maintained communication with students' counselors, instructors, and staff members to promote supportive environment.
- Facilitated minor care needs of facility by reporting issues to maintenance department for quick resolution.
- Maintained individual records of emergency contacts and administrative support documentation for residents.
- Fostered productive and supportive environment for academic and social success.
- Conducted timely evaluation of residents' progress to update post-conflict and post-disaster goals aligned with campus expectations.
- Promoted positive relations between residents and staff.
- Conducted timely evaluation of residents progress to update post-conflict and post-disaster goals aligned with campus expectations.
- Supported personal needs of residents dealing with diverse conditions.
- Solved grievances and complaints by collaborating with residents.
- Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes.
- Liaised between community programs and residents and counseled community and assisted living residents.
- Supervised staff of over 30 management and non management staff
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ06.2015
Associate of Science - Legal Studies
Briarcliffe College
Bethpage, NY12.2001
Skills
- Process development and implementation
- Trend tracking
- Growth planning
- Respondent relations
- Multitasking and Prioritization
- Attention to Detail
- Employee Training
- Team Leadership
- Verbal and Written Communication
- Multi-Project Coordination
- Documentation and Recordkeeping
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
To know what is right and not to do it is the worst cowardice.
Confucius
Timeline
Field Representative
U.S. Census Bureau, U.S. Department Of Commerce
10.2021 - Current
Field Supervisor
U.S. Census Bureau
10.2020 - 10.2021
Field Representative
U.S. Census Bureau, U.S. Department Of Commerce
12.2018 - 10.2020
Field Supervisor
U.S. Census Bureau, U.S. Department Of Commerce
10.2017 - 11.2018
Field Representative
U.S. Census Bureau, U.S. Department Of Commerce
04.2015 - 09.2015
Clerk
Hillsborough County Supervisor Of Elections
08.2014 - 10.2020
Crew Leader Assistant
U.S. Census Bureau, U.S. Department Of Commerce
03.2009 - 06.2011
Residential Coordinator
Suncoast New Options
02.2002 - 01.2008
Bachelor of Science - Business Management
University of Phoenix
Associate of Science - Legal Studies
Briarcliffe College
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