Danielle Mantzaris
Omaha,NE
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Medical Billing Specialist
Village Pointe Pediatrics
04.2022 - Current
- Assisting patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Communicating with insurance providers to resolve denied claims and resubmitted.
- Using data entry skills to accurately document and input statements.
- Maintaining strong working relationships with healthcare providers, fostering clear communication regarding billing-related matters.
- Posting and adjusting payments from insurance companies.
- Locating errors and promptly refiling rejected claims in a timely manner.
- Posting payments and collections on regular basis.
Medical Receptionist
Village Pointe Pediatrics
08.2017 - Current
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Transcribed phone messages and relayed to appropriate personnel.
- Increased patient satisfaction by answering inquiries and scheduling appointments with empathy and professionalism.
- Performed various administrative tasks by filing, copying and faxing documents.
- Helped patients complete necessary medical forms and documentation
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Blood Donation Recruiter
American Red Cross
04.2015 - 08.2017
- Contacted current and potential donors with explanation of the importance of blood donations.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Follow up with donors regarding their recent gift.
- Achieved top performer status within the call center multiple times due to consistent results-driven performance.
- Assisted in training new employees on call center processes, fostering a positive work environment through teamwork and collaboration.
- Mentored peers as they navigated our systems and protocols, fostering teamwork within the call center.
Education
Associate of Arts - Applied Science And General Studies
Metropolitan Community College
Omaha, NE05.2021
Skills
- Customer Service
- HIPAA Compliance
- Payment posting
- Claim submission and processing
- Data Entry
- Billing and Collection Procedures
- Electronic Health Record Software
- Work Prioritization
- Microsoft Office
- Team Collaboration
Timeline
Medical Billing Specialist
Village Pointe Pediatrics
04.2022 - Current
Medical Receptionist
Village Pointe Pediatrics
08.2017 - Current
Blood Donation Recruiter
American Red Cross
04.2015 - 08.2017
Associate of Arts - Applied Science And General Studies
Metropolitan Community College