DANIELLE MARTINEZ
Rio Rancho,NM
Summary
Results-driven equipped to handle fast-paced work with minimal oversight. Enhance operational success with forward-thinking approaches and skilled support of senior management initiatives. History of exceptional planning abilities and effective oversight of promotions, team training, and day-to-day operations.
Talented with extensive background in customer-facing work and team leadership. Maximize customer satisfaction by empowering employees with expert job knowledge as head of successful and service-oriented team. History of consistently meeting quality, profit, and service targets.
Dedicated visual artist with strong understanding of photography equipment and techniques. Skilled in capturing and editing stunning images with keen eye for detail. Creative and committed to telling stories through photographs.
Overview
10
10
years of professional experience
Work History
Office Coordinator
Spinoso Real Estate Group
2023.03 - Current
- Interacted with customers by phone, email, or in-person to provide information
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements
- Efficiently supervised filing, sorting and handling incoming and outgoing mail
- Routed correspondence to facilitate timely communication between team members, customers and vendors
- Manage all money received and out going
- Monitor vendor accounts and product updates to verify competitive pricing
- Document cash, credit, fixed assets, accrued expenses, and line of credit transactions
- Reconciled accounts and reviewed expense data, net worth, and assets
- Used advanced software to prepare documents, reports, and presentations
- Reviewed business operations and obligations to help organization function at acceptable level
- Provided journal entries and performed accounting on accrual basis
- Tracked funds, prepared deposits and reconciled accounts
- Manage admin tasks to support all departments including marketing and operations
- Look over and approve work orders and vendors
- Track budgets for all departments
- Offer feedback for events, and brain storm ideas for and with marketing.
- Organize and relay to correct department tenant feedback
- Gather, enter, and analyze sale trends in order to offer support to tenants through events and partnerships
- Help visually merchandise vacant store fronts
Photographer
Freelance
2015.01 - Current
- Digitally edited photos to enhance appearance
- Took photos from different angles and perspectives to capture perfect images
- Edited, toned, captioned, and uploaded photographs for publication
- Photographed high-quality images for various print and digital projects.
- Planned and prepared for on-location and studio shoots
- Scheduled and booked locations for photo shoots working collaboratively with clients and contacts.
- Used image processing algorithms to reduce motion blur and enhance color, contrast and light range
- Assisted clients with creative ideas for photography needs
- Collaborated with other photographers and videographers to capture special events
- Facilitated printing of images for client's portfolio
Assistant Store Manager
Starbucks
2022.09 - 2023.03
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Rotated merchandise and displays to feature new products and promotions
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
- Analyzed customer feedback and implemented strategies to improve customer experience
- Developed and maintained strong relationships with vendors to facilitate timely product delivery
- Hold multiple events working hand in hand with stores throughout New Mexico to build community and drive foot traffic therefore driving sales
Assistant Store Manager
Buckle
2020.04 - 2022.08
- Completed opening and closing duties to facilitate business operations
- Created plays and assigned positions based on employee strengths and anticipated customer demand
- Kept areas clean, neat and inspection-ready at all times to comply with product guidelines
- Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands
- Trained multiple employees in effective work procedures and performance strategies to optimize operations
- Enforced safety protocols to promote cost-effective and safe handling of equipment and materials
- Collaborated with team members to improve performance and implement training updates
- Inspected incoming supplies to conform with materials specifications and quality standards
- Assisted upper management with daily operations to meet standards of service and quality
- Resolved customer complaints and reported issues to senior management
- Performed opening and closing procedures including setting up registers and arranging products to keep facility operations-ready
- Conveyed project information consistently and quickly to resolve issues and deliver constructive feedback.
- Create and put on events for guest loyalty, working with mall management and other stores and venders
- Uphold strong and active social media presence by strategically posting new product and showcasing outfit ideas
- Social networking with other stores to expand business out reach
- Coordinate in-store events with contacts in different areas for V.I.P guests to increase sales to help teammates reach their commission goals
- Visual merchandise store to create top selling sections and analyze sales periodically to adjust areas as needed
Social Media Manager
Annex Church
2016.04 - 2017.11
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Increased brand awareness by developing and implementing effective social media strategies.
- Streamlined content creation processes, improving efficiency while maintaining quality standards.
- Developed comprehensive social media strategy to enhance online presence.
- Monitored social media trends to keep brand's content relevant and engaging.
- Conducted market research to tailor content to target audience preferences, significantly increasing reach.
Barista
Starbucks
2016.01 - 2021.07
- Protected customers by regularly cleaning and sanitizing work areas and equipment
- Cleaned and sanitized work areas, utensils and equipment
- Created hand-crafted beverages based upon customer preferences, resulting in increase in sales
- Merchandised display cases and diligently promoted prepared foods to drive business revenue
- Greeted guests with pleasant smile and superior customer service
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas
- Described menu items to customers and suggested products based on stated preferences
- Checked temperatures of freezers, refrigerators and heating equipment on a daily basis
- Received and accurately processed customer payments
- Maintained calm demeanor during high-volume periods and special events.
Education
Barbers License - Barber
Razor Academy
Rio Rancho, NM09.2018
High School Diploma - undefined
V. Sue Cleveland High School
Rio Rancho, NM05.2015
Skills
- Upbeat and Positive Personality
- Issue and Complaint Resolution
- Building Customer Trust and Loyalty
- Production and Time Sequencing
- Building costumer loyalty Through social media presence
- Strong focus on merchandising product to drive Successful product campaigns and enhance brand visibility
- Verbal and Written Communication
- Brand-Building Strategies
- Project Management
- Landscape Photography
- Digital Photography
- Video Editing
- Vendor Contracts
- Strategic Business Planning
- Branding Management
- Taking Photographs
- Image Editing and Retouching
- Social Media Marketing
references
References provide upon request
If you have any questions, please reach out to me at (505)347-9404 or feel free to email me at Daniellem2121@gmail.com.
Timeline
Office Coordinator
Spinoso Real Estate Group
2023.03 - Current
Assistant Store Manager
Starbucks
2022.09 - 2023.03
Assistant Store Manager
Buckle
2020.04 - 2022.08
Social Media Manager
Annex Church
2016.04 - 2017.11
Barista
Starbucks
2016.01 - 2021.07
Photographer
Freelance
2015.01 - Current
Barbers License - Barber
Razor Academy
High School Diploma - undefined
V. Sue Cleveland High School
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