Danielle Matera
Warwick,RI
Summary
Experienced and certified pharmacy technician with over 25 years of comprehensive knowledge in all aspects of pharmacy operations. Skilled in building strong relationships with customers to drive sustained business growth and ensure customer retention. A team-oriented professional dedicated to collaborating with colleagues to consistently deliver exceptional customer service.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Specialty Pharmacy Liaison
Care New England
07.2024 - Current
- Collaborated with pharmacists to ensure effective drug therapy.
- Promoted patient adherence to medication regimens through consistent follow-up and education.
- Strengthened connections with healthcare personnel to improve patient care.
- Participated in staff training sessions to stay current on Medicare best practices.
- Coordinated delivery timelines for specialty medications.
- Assisted with prior authorization requests, helping patients obtain necessary medications while minimizing delays.
- Resolved patient and provider inquiries efficiently.
Pharmacy Technician - Per Diem
Care New England
07.2021 - 07.2024
- Maintained exceptional standards of care for all CNE patients.
- Assist pharmacists in preparing prescriptions for patients, including data entry, insurance billing and production.
- Communicate with patients and nurses to schedule medication delivery via mail or courier for specialty and hospice medications.
- Answer incoming phone calls and addressed questions from customers and healthcare providers.
Supervisor of Pharmacy Services
Genoa Healthcare
10.2023 - 05.2024
- Supervised operations of 12 sites, managing a team of 10 Consumer Medication Coordinators to ensure effective workflow.
- Onboarded new employees with training and new hire documentation.
- Focused on expanding skill sets of employees to improve overall flexibility.
- Analyzed work quality and delivered targeted training for improvement.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Promoted better communication within the team by encouraging frequent interaction.
- Facilitated cross-functional teamwork to achieve business goals.
- Cultivated strong relationships with Consumers and Clinic Partners through consistent communication and excellent service delivery.
Pharmacy Liaison
Genoa Healthcare
10.2022 - 10.2023
- Providing exemplary consumer care with the Meds to Beds program servicing inpatient Medical and Behavioral Health units.
- Communicating with the treatment team, i.e prescribers, case managers, social workers, and nurses to facilitate organization of obtaining, delivering, and dispensing medications to patients upon discharge.
- Assisting prescribers with Prior Authorizations via Cover My Meds.
- Assuring quality consumer care by supporting treatment teams and executing daily operations in compliance with Genoa policy.
- Promoted patient adherence to medication regimens through consistent follow-up and education.
- Collaborating with hospital leadership to ensure program awareness for all staff and maintaining a positive relationship.
Lead Pharmacy Technician
Genoa Healthcare
09.2013 - 10.2022
- Providing excellent customer service to all consumers and members of the clinic staff.
- Communicating with various doctors and doctors offices' regarding medication reconciliation and obtaining prescriptions for data entry and insurance adjudication.
- Primary contact for nurses, nurse case managers and community case managers to facilitate medication syncing and schedule delivery to group homes and patient homes via courier or mail service.
- Assisting pharmacists in filling new and refills of medications using various forms of adherence packaging.
- Overseeing workflow in the pharmacy, maintaining a productive environment by providing colleagues with guidance and support.
- Managing inventory by monitoring reorder levels and placing orders daily from various vendors.
- Assisting site manager in on-boarding and training new staff members.
- Member of the Technician Advisory Board communicating with Genoa leadership, implementing new policies, testing new practices and providing feedback on system updates to improve workflow.
Lead Pharmacy Technician
CVS Health
07.2000 - 09.2013
- Assisted pharmacists in filling prescriptions by communicating with doctors to obtain prescriptions for data entry and online insurance adjudication
- Served as inventory specialist managing and placing orders
- RxConnect roll out specialist for RI districts traveling to various stores and training staff members on a new computer system
- Providing exceptional customer service to all customers of pharmacy and front store
- Medicare Specialist, educating patients about Medicare in early stages of program and helping them compare Medicare plans based on their medication list
- Assisted Tech trainer with on-boarding and training new hires and preparing them for placement in their home stores.
Education
Accounting -
Johnson & Wales University
Providence, RI05.2002
Skills
- Team Leadership and Collaboration
- Goal-Oriented
- Complex Problem-Solving
- Workflow Optimization
- Training and mentoring
- Customer Service
- Relationship Building
- Verbal and Written Communication
- Critical Thinking
- Insurance billing
Certification
- 11/2004, Certified Pharmacy Technician
- 04/2020, CPR and AED Trained
- 02/2021, Pharmacy-Based Immunization Delivery
Awards
2017, GEM Award "Going the Extra Mile", Genoa Healthcare
Timeline
Specialty Pharmacy Liaison
Care New England
07.2024 - Current
Supervisor of Pharmacy Services
Genoa Healthcare
10.2023 - 05.2024
Pharmacy Liaison
Genoa Healthcare
10.2022 - 10.2023
Pharmacy Technician - Per Diem
Care New England
07.2021 - 07.2024
Lead Pharmacy Technician
Genoa Healthcare
09.2013 - 10.2022
Lead Pharmacy Technician
CVS Health
07.2000 - 09.2013
Accounting -
Johnson & Wales University
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