I am a responsible and friendly professional that makes customers feel welcome. I listen to customer needs and promote merchandise with practiced care and attention to detail. I am proficient in merchandising, payment processing and general housekeeping of store areas. I am focused, hardworking and punctual with excellent interpersonal and organizational skills. I am reliable, conscientious, and capable of taking initiative.
Hi, I’m
Danielle Mathieu
Torrance,Ca.
Summary
Overview
29
years of professional experience
Work History
Vons Grocery StoreGardena, California
Bakery Clerk
11.2021 - Current
Job overview
- Maintained cleanliness of bakery area by sweeping floors, wiping down counters, and restocking items.
- Prepared baked goods such as cakes, pies, cookies, donuts, and other pastries according to recipes.
- Verified that all products were labeled with correct pricing information.
- Received incoming shipments of ingredients and supplies for baking operations.
- Decorated cakes according to customer requests while maintaining quality control standards.
- Assisted with special orders for large events such as weddings or birthdays by preparing custom decorations or flavors.
- Maintained accurate records of inventory levels throughout the day including tracking sales numbers for each item sold.
Shade HotelRedondo Beach, California
Food Server
09.2019 - 03.2020
Job overview
- Prepared tables for meals by setting up items such as linens, silverware, and glassware.
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
- Checked on customers during their meal to ensure they were satisfied with their dining experience.
- Followed proper cash handling procedures when accepting payments from customers.
Portfolio Hotels & ResortsRedondo Beach, California
Bartender
06.2018 - 12.2019
Job overview
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Resolved customer complaints in a professional manner.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Performed opening and closing duties including restocking supplies.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Terranea Resort and SpaPalos Verdes Estates, California
Lead Bartender
05.2015 - 09.2018
Job overview
- Provided exceptional customer service by greeting and serving guests in a friendly, positive manner.
- Maintained bar inventory, ordered supplies and restocked items as necessary.
- Ensured compliance with all federal, state, local regulations and safety standards for alcoholic beverages.
Chart HouseRedondo Beach, Ca
Bartender
10.2013 - 04.2015
Job overview
- Serving drinks/food, cashiering, stocking, and CUSTOMER SERVICE
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Erhart's By The SeaSan Pedro, Ca
Lead Bartender
01.2011 - 09.2013
Job overview
- Serving drinks/food, cashiering, stocking, and customer service
- Provided exceptional customer service by greeting and serving guests in a friendly, positive manner.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Developed detailed timelines to ensure smooth coordination between vendors and clients.
- Compiled information regarding rental equipment, décor items and other materials needed for each event.
The Zebra RoomTorrance, Ca
Bartender
03.2011 - 02.2012
Job overview
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Stocked ice bins and coolers as needed throughout shift.
- Resolved customer complaints in a professional manner.
Beauty Supply Warehouse Bay AreaRedondo Beach, California
Customer Service Cashier
09.2007 - 10.2009
Job overview
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
Mr. Lucky billiards Torrance, California
Bartender Shift Manager
04.2004 - 08.2006
Job overview
- Developed and implemented staff training program to ensure quality customer service.
- Monitored bar inventory levels, ordered supplies, and maintained cleanliness of all glassware.
- Resolved conflicts between employees in an efficient manner in order to maintain smooth operations at the bar.
- Applied creative strategies to drive up profits through increased sales volume or cost savings initiatives.
Wave Screen PrintingHermosa Beach, California
Assistant
07.2002 - 09.2004
Job overview
- Assisted in the preparation of reports, presentations and correspondence.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Provided administrative support to senior management team.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
StarbucksHermosa Beach, California
Shift Supervisor
11.2000 - 07.2004
Job overview
- Provided on-the-job training to new staff members.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Conducted weekly inventory of supplies, equipment, and food items.
- Assigned tasks to team members based on their strengths and skill sets.
Blockbuster VideoTorrance, California
Customer Service Cashier
07.1997 - 11.1998
Job overview
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
Rocky Cola CafeHermosa Beach, California
Restaurant Hostess
04.1996 - 11.1997
Job overview
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
Education
Redondo Union High SchoolRedondo Beach, Ca
High School from General Education
01.2000
University Overview
El Camino CollegeGardena, Ca
from Cosmetology / General Education
University Overview
Skills
- Advanced interpersonal skills
- Excellent verbal communication
- Relationship/team building
- Commitment to quality and service
- Fast learning
- Coordination skills
- Inventory control
- Stock maintenance
- Customer friendly
- Staff collaboration
- Perform well in high-demand, fast-paced environments
- Problem resolving
- Very friendly, and easily approachable
Accomplishments
Accomplishments
- Client Service
- Developed long-term relationships with customers which increased repeat business.
- Maintained a positive experience for all patrons.
- Collaborated with team members to ensure the delivery of efficient, high-quality service.
- Consistently recognized by management for providing superior customer service.
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteOn-SiteTimeline
Bakery Clerk
Vons Grocery Store
11.2021 - Current
Food Server
Shade Hotel
09.2019 - 03.2020
Bartender
Portfolio Hotels & Resorts
06.2018 - 12.2019
Lead Bartender
Terranea Resort and Spa
05.2015 - 09.2018
Bartender
Chart House
10.2013 - 04.2015
Bartender
The Zebra Room
03.2011 - 02.2012
Lead Bartender
Erhart's By The Sea
01.2011 - 09.2013
Customer Service Cashier
Beauty Supply Warehouse Bay Area
09.2007 - 10.2009
Bartender Shift Manager
Mr. Lucky billiards
04.2004 - 08.2006
Assistant
Wave Screen Printing
07.2002 - 09.2004
Shift Supervisor
Starbucks
11.2000 - 07.2004
Customer Service Cashier
Blockbuster Video
07.1997 - 11.1998
Restaurant Hostess
Rocky Cola Cafe
04.1996 - 11.1997
Redondo Union High School
High School from General Education
El Camino College
from Cosmetology / General Education
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