Summary
Overview
Work History
Education
Skills
Timeline
2024 Expert Service Adviser - Nissan
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Danielle Maurice

Griswold

Summary

Dynamic Service Advisor with a proven track record at Girard Nissan, excelling in customer service and vehicle assessment. Recognized for consistently exceeding sales targets and enhancing customer satisfaction through effective communication and multitasking. A dedicated team player committed to fostering long-term client relationships and achieving performance goals.

Overview

7
7
years of professional experience

Work History

Service Advisor

Girard Nissan
03.2022 - Current
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.

Receptionist

M&D Auto Repair
07.2021 - 03.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.

Server

Grill 445
03.2019 - 03.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

High School Diploma -

Griswold High School
Griswold, CT

Skills

  • Customer service
  • Multitasking and organization
  • Vehicle assessment
  • Excellent communication
  • Team player mentality
  • Performance goals

Timeline

Service Advisor

Girard Nissan
03.2022 - Current

Receptionist

M&D Auto Repair
07.2021 - 03.2022

Server

Grill 445
03.2019 - 03.2020

High School Diploma -

Griswold High School

2024 Expert Service Adviser - Nissan

Nissan set forth additional training to enhance adviser experience, I completed all 54 courses required to be an expert service adviser.

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