Danielle M. Burns
Summary
Dedicated administrative and customer service professional with 10+ years of experience supporting customers, residents, and business operations across healthcare, retail, telecommunications, and warehouse environments. Skilled in financial transactions, account management, inventory control, recordkeeping, customer relations, and problem resolution. Recognized for accuracy, professionalism, strong communication skills, and the ability to build positive relationships while delivering exceptional service.
Overview
11
11
years of professional experience
Work History
Clerk Typist – Business Office
NJ Veterans Memorial Home at Menlo Park
Edison, NJ
09.2023 - Current
- Manage resident trust fund disbursements and maintain accurate financial records.
- Provided billing support and addressed inquiries regarding resident accounts and payments, ensuring clarity and satisfaction.
- Process financial documentation while ensuring accuracy, confidentiality, and compliance with established procedures.
- Deliver exceptional customer service to residents, families, and staff while resolving account inquiries efficiently.
- Supported daily business office operations through recordkeeping, data entry, and filing, contributing to overall organizational efficiency.
- Assisted residents with financial transactions and account-related needs, enhancing their experience in a professional healthcare environment.
Warehouse Associate
Amazon Fulfillment Center
New Jersey
11.2021 - 08.2023
- Picked, packed, sorted, and processed customer orders with efficiency and attention to detail.
- Exceeded productivity goals in high-volume distribution environment, contributing to overall operational success.
- Ensured inventory accuracy through detailed scanning, tracking, and quality control, minimizing errors and enhancing workflow.
- Worked with team members to achieve daily performance targets and meet customer delivery expectations, fostering a collaborative work environment.
- Maintained workplace safety by following established standards and operational procedures.
Sales Associate / Inventory Specialist
Verizon Wireless
Bridgewater, NJ
11.2015 - 09.2020
- Guided customers in choosing wireless devices, accessories, and service plans that best met their needs, enhancing customer satisfaction.
- Built strong customer relationships through product expertise and personalized service.
- Facilitated sales initiatives through engaging product promotions and informative customer education, driving increased sales awareness.
- Oversaw inventory control processes, ensuring stock accuracy and availability to support seamless sales operations.
- Performed billing assessments, account reviews, and payment processing.
Education
Hudson County Community College
Jersey City, NJRaritan Valley Community College
Somerset, NJSkills
- Administrative Support
- Recordkeeping & Data Entry
- Billing & Account Assistance
- Payment Processing
- Cash Handling & Financial Transactions
- Inventory Management
- Customer Service & Client Relations
- Problem Resolution
- Microsoft Office Suite
- Team Collaboration
- Time Management
- Relationship Building
References
Available upon request.
Timeline
Clerk Typist – Business Office
NJ Veterans Memorial Home at Menlo Park
09.2023 - Current
Warehouse Associate
Amazon Fulfillment Center
11.2021 - 08.2023
Sales Associate / Inventory Specialist
Verizon Wireless
11.2015 - 09.2020
Hudson County Community College
Raritan Valley Community College