Danielle McClaskey
Beaumont,TX
Summary
Detail-oriented team player with strong organizational skills. aptitude for problem solving while maintaining empathetic needs of customers. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
21
21
years of professional experience
Work History
Client Relations Specialist
Prestige Veteran Medical Consulting
08.2023 - Current
- Established rapport with potential customers during sales calls, leading to increased conversion rates from prospects into active clients.
- Consistently met or exceeded performance metrics by prioritizing tasks effectively and maintaining a strong focus on achieving results.
- Logged call information and solutions provided into internal database.
- Delivered high-quality customer service by quickly responding to inquiries and maintaining an empathetic approach during interactions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Petty Officer Second Class
United States Navy
08.2005 - 03.2014
- Executed tactical operations with accuracy and control.
- Administrative guru expert ability while budgeting over $30,000
- Superb organizational skills with aggressive work habits developed strategic plans to meet operational objectives .
- Prepared and delivered investigative reports and briefings..
- Myriad of administrative duties, professionalism and steadfast devotion led to MCAAT inspection rating of 97.34% highest score on Okinawa and Mainland Japan.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Tracked program spending, enrollments and attendance to produce monthly reports for program director
Recreation Aide
City Of League City
08.2003 - 07.2005
- Assisted in recruitment and hiring of new recreation staff.
- Operated Park and Recreation facilities on weekends and weeknights proficiently
- Coordinated staff volunteers to supervise events and facilitate scheduled activities.
- Engaged participants in recreational activities and team-building exercises.
- Managed over 30 customers needs and wants daily
- Planned and evaluated recreation and athletic programs with recreation director to support community
- Developed positive and productive relationships with kids, parents and staff
- Established team rosters, scheduled leagues and tournaments and enforced rules and regulations of recreation and athletic programs
Education
Bachelor of Science - Technical Management
DeVry University
Irving, TX10.2019
Skills
- Lean Six Sigma (2 years)
- Problem solving (10 years)
- Communication skills (10 years)
- Team management (7 years)
- Leadership (6 years)
- Integrity (10 years)
- Customer service (6 years)
- Money management (4 years)
- Computer proficiency (8 years)
Additional Information
- Awards , Navy Marine Corp Achievement May 2009, Certifications and Licenses , Secret Clearance
Timeline
Client Relations Specialist
Prestige Veteran Medical Consulting
08.2023 - Current
Petty Officer Second Class
United States Navy
08.2005 - 03.2014
Recreation Aide
City Of League City
08.2003 - 07.2005
Bachelor of Science - Technical Management
DeVry University
Similar Profiles
Leah BUCHOLZLeah BUCHOLZ
Chief Executive Officer at Prestige Veteran Medical ConsultingChief Executive Officer at Prestige Veteran Medical Consulting
Tina SanfordTina Sanford
Registered Medical Assistant at Clay Consulting - Veteran Evaluation of FloridaRegistered Medical Assistant at Clay Consulting - Veteran Evaluation of Florida
Ralf Thomas Dean SicatRalf Thomas Dean Sicat
Medical Technology Intern at Veteran Memorial Medical CenterMedical Technology Intern at Veteran Memorial Medical Center