Danielle McKenzie
Boca Raton,Florida
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every person a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Front Desk Associate
Massage Envy Spa
Boca Raton, FL
01.2024 - 01.2025
- Managed front desk operations, ensuring seamless guest check-in and appointment scheduling.
- Trained and mentored new staff on customer service protocols and operational procedures.
- Implemented efficient inventory management practices to maintain product availability.
- Resolved customer inquiries and complaints, enhancing overall guest satisfaction levels.
- Assisted in marketing initiatives to promote spa services and increase client engagement.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Performed basic daily bookkeeping tasks.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Promoted brand's loyalty program via social media, email and direct mail.
Lead Customer Service Associate
Wawa
06.2021 - 02.2024
- Maintained accurate records of customer interactions, transactions, comments and complaints.
- Assisted with the development of customer service policies and procedures.
- Resolved escalated customer complaints and inquiries in a timely manner.
- Coached team members on best practices for resolving complex customer issues.
- Provided leadership and direction to customer service representatives.
- Trained new employees on company customer service policies and service level standards.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Operated cash register to process cash, check, and credit card transactions.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Served meals to customers in a friendly and courteous manner.
- Cleaned kitchen areas, equipment and utensils.
- Maintained order and cleanliness of work areas to conform with health codes.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Maintained professional demeanor during interactions with customers and coworkers.
- Acquired new skills to support team and further accommodate customer needs.
Keyholder
Five Below
01.2019 - 06.2021
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Replenished merchandise displays throughout the store as needed.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Verified accuracy of register tills at beginning and end of shift.
- Supervised bank deposits and security procedures to support store opening and closing.
- Assisted customers with product selection and resolving complaints.
- Ensured store was opened and closed in a timely manner according to company policies.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Reconciled daily sales receipts against cash drawer for accuracy.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained, managed and motivated employees to promote professional skill development.
Food Prep/Cashier
Panera Bread
09.2018 - 01.2021
- Used Point of Sale register system to complete transactions.
- Managed multiple tasks efficiently including taking orders, preparing drinks and food items, ringing up customers' purchases.
- Maintained cleanliness of work area throughout shift.
- Provided superior customer service by greeting customers, responding to inquiries, and resolving complaints in a timely manner.
- Assisted customers with their orders, answered questions about menu items, and took accurate payment information.
- Counted money in the cash drawer at the beginning and end of shifts to ensure that amounts were correct.
- Demonstrated knowledge of restaurant's menu items, ingredients, preparation methods, pricing structure, discounts, promotions.
- Greeted incoming guests warmly and provided them with menus or specials when appropriate.
- Operated the point of sale system to process payments from customers quickly and accurately.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Prepared variety of foods according to exact instructions and recipe specifications.
Education
High School Diploma -
Olympic Heights Community High School
Boca Raton06.2020
Skills
- Willingness to Lead
- Attention to Detail
- Problem-Solving
- Cash Handling
- Work Prioritization
- Fast Learner
- Customer Service
- Multitasking and Organization
- Time management
- Listening skills
- Office administration
- Front office support
- Effective planning
- Bookkeeping
- Project management
- Hospitality services
- Administrative support
Timeline
Front Desk Associate
Massage Envy Spa
01.2024 - 01.2025
Lead Customer Service Associate
Wawa
06.2021 - 02.2024
Keyholder
Five Below
01.2019 - 06.2021
Food Prep/Cashier
Panera Bread
09.2018 - 01.2021
High School Diploma -
Olympic Heights Community High School