DANIELLE MCQUEEN
Chicago,IL
Summary
Well-qualified financial systems leader offering demonstrated skill and success in managing internal accounting processes, improving controls and strengthening systems for optimal performance. Proficient in all aspects of accounting, including accounts payable and receivable, budget administration and payroll. Gifted in building and leading solid teams to handle high-volume operations with consistency, accuracy and full compliance with regulatory requirements. Hardworking and passionate job seeker with strong organizational skills, Ready to help team achieve company goals. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. . Expertise in financial analysis and reporting, contract management and forecasting. Develops and maintains high standards of quality and issue resolution through effective financial planning. Highly skilled candidate experienced in information organization and data entry. Self-directed and organized professional with proven track record for managing information with extreme care. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Maximus
Chicago, IL/remote
01.2023 - 08.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining high level of accuracy and attention to detail.
- Managed approximately 150 incoming per day from customers.
- Managed data entry tasks for numerous contracts, ensuring accuracy and timely completion.
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
Customer Service Representative
Rose Internataional
Remote
10.2023 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining high level of accuracy and attention to detail.
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Managed approx 200incoming calls per day from customers.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
Dental Billing Director
Preventive Dentistry Center
Chicago, IL
06.2021 - 10.2022
- Complied with established internal controls and policies
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter
- Established and enforced internal controls, workflows, and policies for tracking, reconciling, and reporting on accounting activities
- Checked payroll, vendor payments, commissions, and other accounting disbursements for accuracy and compliance
- Prepared cash flow projections, cost analysis, and monthly, quarterly, and annual reports
- Established and checked coding procedures, monitored reports, and updated internal files
- Improved overall financial reporting by streamlining control processes and reporting structures
- Reviewed historical records, current operational data, and forecasting information to identify and capitalize on system enhancement opportunities
- Kept up-to-date and accurate funding accounts for internal departments, key programs, and special projects
- Performed spending analysis and partnerships to refine policies and develop recommendations for improvement.
Food Service Cashier
Fisherman Island
Chicago,IL
02.2019 - 12.2020
- Quickly and accurately counted drawers at start and end of each shift
- Communicated with customers and team members to solve problems
- Operated POS cash register and equipment to collect payments
- Assisted customers by answering questions and fulfilling requests
- Performed cash, card, and check transactions to complete customer purchases
- Operated cash register to record transactions accurately and efficiently.
Education
Associate of Arts - Business Management
Harold Washington
12.2023
High School Diploma -
LINDBLOM MATH AND SCIENCE ACADEMY
06.2020
Skills
- Employee Training Oversight
- Prioritizing and Planning
- Accounts Payable and Accounts Receivable
- Billing and Collections Procedures
- Procedural Coding
- Active Listening
- Customer Service
- Advanced Time Management
- Critical Thinking
- Call center experience
- Data Entry Software Knowledge
- Financial and operational reporting
- Regulatory knowledge
- Verbal and written communication skills
- HIPAA Compliance
- Insurance Coverage Verification
Timeline
Customer Service Representative
Rose Internataional
10.2023 - 01.2024
Customer Service Representative
Maximus
01.2023 - 08.2024
Dental Billing Director
Preventive Dentistry Center
06.2021 - 10.2022
Food Service Cashier
Fisherman Island
02.2019 - 12.2020
Associate of Arts - Business Management
Harold Washington
High School Diploma -
LINDBLOM MATH AND SCIENCE ACADEMY