Danielle Medrano
Austin
Summary
Hello, here is just a brief summery about me and the things that make me ME! I am very People-oriented and successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets. High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Dental Assistant
Capital City Smiles
06.2024 - Current
- Briefed patients on dental procedures
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Gave patients desensitizing agents to prepare for anesthetic administration.
- Sterilized instruments according to established guidelines and protocols.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Documented patient records during procedures and added notes taken to treatment chart.
Personal Shopper
HEB Grocery Store
03.2023 - 06.2024
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance and provided feedback for improvement.
- Resolved customer complaints promptly and professionally.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
Customer Service
Walmart
02.2022 - 03.2024
- Greeted visitors and provided customer service assistance.
- Provided customer service to ensure customer satisfaction.
- Identified and resolved customer service issues.
- Handled customer service inquiries in an efficient manner while providing excellent customer service.
Customer Service Representative
HomeGoods
01.2021 - 02.2022
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Health Science - Dental
Austin Community College
Austin, TX05-2027
RDA - Dental
Zollege Dental School
Austin, TX04-2024
Skills
- Customer Service
- Shift Paperwork Completion
- Policy Enforcement
- Rules Enforcement
- Cash Handling
- Goal Setting and Tracking
- Problem-Solving
- Issue Resolution
- Team motivation
- Oral hygiene education
Name & Contact
Certification
- Cpr certified for adults and children
Timeline
Dental Assistant
Capital City Smiles
06.2024 - Current
Personal Shopper
HEB Grocery Store
03.2023 - 06.2024
Customer Service
Walmart
02.2022 - 03.2024
Customer Service Representative
HomeGoods
01.2021 - 02.2022
Health Science - Dental
Austin Community College
RDA - Dental
Zollege Dental School
- Cpr certified for adults and children
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