Danielle Meisinger
Lake St Louis,MO
Summary
Technology and Project Administrator Broad project knowledge combined with outstanding leadership ability and creative problem solving skills in both strategic and tactical areas. Effective communicator with a proven track record in resolving customer issues in a timely manner Growth and Fortune 500 companies All project lifecycle phases Multiple Industry Experience
Overview
28
28
years of professional experience
1
1
Certification
Work History
Technology Project Administrator / Contractor
Emerson Electric Co.
01.2008 - 09.2013
- Project Coordinator responsible for global logistical tracking of network infrastructure
- Responsible for procurement and deployment of network infrastructure hardware to Emerson locations worldwide
- Responsible for the managing/leasing of all network hardware for Emerson locations worldwide maintaining adherence to the Emerson engineering standard related to product refresh rate
- Managed all aspects of keeping customer information current within HP Openview system for over 500 locations globally
- Managed the ordering of over $1 million in primary and backup voice and data telecommunication services
- Daily interaction with preferred telecommunications vendors (AT&T and Verizon Business) related to new order and decommission of services globally
- Responsible for providing weekly status reports to Director of Operations.
Case Analyst
New York Life
01.2003 - 03.2008
- Office assistant to the life insurance department of New York Life Insurance Company
- Managed and scheduled all aspects of the life insurance applications to make sure that the process is completed in a timely manner
- Provided a single point of contact for a group of 20 agents
- Prepared status reports for immediate and senior management on open projects
- Created proposal/scope documents for new technology integration projects
- Ordered and maintain supplies and updates on all new products
- Input database validation and updates on system.
Assistant to Project Manager
WAN Technologies, Inc.
01.2000 - 01.2003
- Handled all customer inquiries related to assigned projects
- Worked with all major telecommunications service providers to track progress of circuit delivery
- Gathered circuit information that was necessary for technicians to configure hardware
- Worked closely with the staff at WAN Technologies to make sure hardware was configured, tested, and shipped in a timely manner
- Verified the customer site was ready for installation prior to scheduling installation
- Coordinated dates and times for installation and turn up of network hardware with both the customer and the service provider
- Maintained system for large implementation projects
- Entered data daily into ticketing system for reporting status of projects
- Worked on a major account roll-out with over 300 sites
- Worked multiple projects simultaneously that had 20+ sites each
- Cisco web-based IP Telephony Project Management certified.
Restaurant Manager
Houlihan's
01.1996 - 01.2000
- Supervised a staff of 30
- Tracked projects handled by managers to ensure timely completion
- Provided Management with weekly status reports on new items and products that were to be soon released
- Maintained staff to be timely and efficient with the running of the store.
Senior Service Representative
New York Life Insurance Co
09.2018 - Current
- Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
- Streamlined customer service processes for improved efficiency and reduced response times.
- Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
- Collaborated with cross-functional teams to enhance overall client experience and satisfaction levels.
Education
Some College Coursework Completed -
St. Louis Community College
St. Louis, MO01.1992
Skills
- Cisco IP Telephony Project Management Certified
- Microsoft Office Suite
- HP Openview
- Remedy
- Oracle
- Microsoft Sharepoint
- Purchase Ordering
Certification
- Cisco IP Telephony Project Management Certification
- LOMA- Associate Customer Service
- LOMA- Associate, Life Management Institue
Timeline
Senior Service Representative
New York Life Insurance Co
09.2018 - Current
Technology Project Administrator / Contractor
Emerson Electric Co.
01.2008 - 09.2013
Case Analyst
New York Life
01.2003 - 03.2008
Assistant to Project Manager
WAN Technologies, Inc.
01.2000 - 01.2003
Restaurant Manager
Houlihan's
01.1996 - 01.2000
Some College Coursework Completed -
St. Louis Community College
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