Danielle Mincey
Yulee,FL
Summary
Business-minded leader with experience in retail management, mortgage servicing, and compliance-heavy document review. Known for clear communication, staff training, and fast problem-solving. Proven ability to manage teams, improve processes, and keep operations on track in high-volume settings.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Store Manager
Hibbett Sports
Jacksonville, Florida
12.2022 - Current
- Lead the team in achieving sales, customer service, and productivity goals.
- Analyzed sales reports and developed actionable strategies, leading to enhanced store performance.
- Recruited and trained managers and sales associates, contributing to improved team efficiency.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Monitored inventory levels and placed orders to restock shelves.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Organized promotional events to increase product awareness.
- Resolved customer complaints promptly, fostering customer satisfaction and loyalty.
- Prepared staff work schedules and assigned team members to specific duties.
Commercial Flood Insurance
Bank of America
Jacksonville, Florida
06.2017 - 08.2020
- Analyzed mortgage loans to assess flood insurance requirements based on federal regulations and investor guidelines.
- Verified that required flood insurance coverage is adequate and remains current.
- Monitored loans to identify and address expired, canceled, or insufficient flood insurance policies.
- Ordered and reviewed flood determinations and insurance documentation.
- Collaborated with borrowers, insurance agents, lenders, and internal departments to resolve flood insurance coverage issues.
- Followed federal flood regulations, company policies, investor requirements, and compliance procedures.
- Researched and resolved discrepancies involving property addresses, flood zones, coverage amounts, and insurance policies.
- Updated and maintained databases to ensure accuracy of flood insurance information.
Mortgage Servicing Specialist - Foreclosure
Bank of America
Jacksonville, Florida
12.2014 - 06.2017
- Manage a pipeline of loans from foreclosure sale through final resolution (conveyance, third-party sale, or REO transfer)
- Review foreclosure sale results and ensure accurate system updates and milestone tracking
- Ensure timely conveyance of properties to investors/insurers or transfer to REO departments
- Prepare, submit, and track claims in accordance with guidelines from Fannie Mae, Freddie Mac, FHA, and VA
- Coordinate with internal teams including Foreclosure, Bankruptcy, Claims, and REO/Asset Management
- Coordinated and monitored property preservation activities, ensuring compliance with standards through inspections, securing, winterization, repairs, and maintenance
- Coordinate deed recording, title transfer, and document execution with attorneys and vendors
- Reviewed vendor reports, photos, and invoices to ensure accuracy, quality, and compliance with established guidelines
- Identified and escalated delays, risks, or compliance concerns to facilitate timely resolution
- Updated servicing records using loan systems and document management tools.
Mortgage Servicing Specialist - Bankruptcy
Bank of America
Jacksonville, Florida
10.2011 - 12.2014
- Reviewed Chapter 13 plans and modifications for accuracy, ensuring compliance with investor requirements.
- Prepared, filed, and monitored Proofs of Claim.
- Monitored trustee payments and applied bankruptcy-related transactions correctly.
- Tracked critical bankruptcy deadlines, ensuring timely completion of required actions to maintain compliance.
- Coordinated with internal departments to update loan statuses in response to bankruptcy proceedings, facilitating accurate record-keeping.
- Processed loan treatment following dismissals, discharges, conversions, and case closings.
- Reviewed and filed new bankruptcy filings upon receipt.
- Maintained accurate bankruptcy records within servicing systems.
- Responded to bankruptcy-related inquiries from borrowers, trustees, attorneys, and internal stakeholders.
- Audited files regularly to detect and correct paperwork and processing errors.
Education
Associate of Arts - Business Administration
Florida State College
Jacksonville, FL10-2026
High School Diploma -
William M Raines
Jacksonville, FL06-2004
Skills
- Point of sale systems
- Inventory audit
- Staff training
- Team leadership
- Customer service
- Effective communication
- Problem-solving
- Multitasking
Certification
- Technical Certificate - Business Management
- Technical Certificate - Business Entrepreneurship
- Technical Certificate - Business Operations
- Technical Certificate - Business Specialist
Timeline
Store Manager
Hibbett Sports
12.2022 - Current
Commercial Flood Insurance
Bank of America
06.2017 - 08.2020
Mortgage Servicing Specialist - Foreclosure
Bank of America
12.2014 - 06.2017
Mortgage Servicing Specialist - Bankruptcy
Bank of America
10.2011 - 12.2014
Associate of Arts - Business Administration
Florida State College
High School Diploma -
William M Raines